Quick answers
- Where is Harbor's Edge?
- One Colley Avenue, Norfolk, VA 23510, in Norfolk City, Virginia.
- What is the phone number of Harbor's Edge?
- (757) 233-0475, as listed by Medicare (CMS).
- What is the Medicare star rating of Harbor's Edge?
- Medicare overall rating: 5 out of 5 stars (CMS data updated 2026-10-01).
- Has Harbor's Edge been fined?
- Medicare lists no fines for Harbor's Edge.
- What did inspectors find at Harbor's Edge?
- In its last three inspection cycles (September 10, 2019 to February 5, 2026), Medicare lists 13 health citations; the most serious was level E. See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (September 10, 2019 to February 5, 2026), Harbor's Edge had 13 health citations; the most serious was level E (no actual harm, potential for more than minimal harm). Medicare lists no fines or payment denials for it in the last three years. Nurse staffing is 6.39 hours per resident per day; the Virginia average is 3.88 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: February 5, 2026 — 1 health citation
Inspections in this cycle: February 5, 2026 (standard health inspection).
Show 1 citation (levels A to F, no actual harm)
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
Previous cycle: August 11, 2022 — 3 health citations
Inspections in this cycle: August 11, 2022 (standard health inspection).
Show 3 citations (levels A to F, no actual harm)
F0607 Level D
“Develop and implement policies and procedures to prevent abuse, neglect, and theft.”
F0641 Level D
“Ensure each resident receives an accurate assessment.”
F0849 Level D
“Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.”
Earlier cycle: September 10, 2019 — 9 health citations
Inspections in this cycle: September 10, 2019 (standard health inspection); March 14, 2024 (complaint investigation).
Show 9 citations (levels A to F, no actual harm)
F0919 Level E
“Make sure that a working call system is available in each resident's bathroom and bathing area.”
F0656 Level E
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0553 Level D
“Allow resident to participate in the development and implementation of his or her person-centered plan of care.”
F0622 Level D
“Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.”
F0640 Level D
“Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.”
F0641 Level D
“Ensure each resident receives an accurate assessment.”
F0758 Level D
“Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (10)
K0344 Level D
“Have an alternate power supply for its alarm system.”
K0345 Level F
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0353 Level F
“Inspect, test, and maintain automatic sprinkler systems.”
K0711 Level F
“Provide a written emergency evacuation plan.”
K0223 Level E
“Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.”
K0362 Level E
“Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.”
K0761 Level E
“To conduct inspection, testing and maintenance of fire doors by qualified individuals.”
K0131 Level D
“Meet requirements for sections of health care facilities separated by fire resistive construction.”
K0511 Level D
“Have properly installed electrical wiring and gas equipment.”
K0531 Level D
“Have elevators that firefighters can control in the event of a fire.”
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Virginia | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 1.27 | 0.71 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 1.48 | 1.03 | 0.86 |
| Nurse aide hours per resident per day | 3.65 | 2.14 | 2.35 |
| Total nurse staff hours per resident per day | 6.39 | 3.88 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 4.94 | 3.35 | 3.43 |
| RN hours per resident per day on the weekend | 0.75 | 0.48 | 0.48 |
| Nursing staff turnover (per year) | 45.0% | 47.5% | 45.3% |
| RN turnover (per year) | 60.0% | 46.5% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.6 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 33 |
| Average residents per day | 26 |
| Takes part in | Medicare |
| Ownership | Non-profit – corporation |
| Legal business name | Fort Norfolk Retirement Community, Inc. |
| First approved by Medicare/Medicaid | 2008-03-14 |
| Part of a continuing care retirement community | Yes |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | One Colley Avenue, Norfolk, VA 23510 |
| County | Norfolk City |
| State | Virginia |
| Phone | (757) 233‑0475 |
| CMS Certification Number | 495395 |
| Name in Medicare records | HARBOR'S EDGE |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Norfolk Health Care Center1.0 mi · Norfolk, VA · 1 of 5 stars
- Signature Healthcare of Norfolk1.1 mi · Norfolk, VA · 3 of 5 stars
- Portsmouth Health and Rehab1.4 mi · Portsmouth, VA · 1 of 5 stars
- Ghent Health and Rehabilitation2.2 mi · Norfolk, VA · 1 of 5 stars
- Norview Heights Rehabilitation and Nursing3.4 mi · Norfolk, VA · 2 of 5 stars
Nearest hospital emergency rooms
- Childrens Hospital of the Kings Daughters Inc0.9 mi · Norfolk, VA · Children's Hospital
- NMC Portsmouth0.9 mi · Portsmouth, VA · Military Hospital (Department of Defense)
- Sentara Norfolk General Hospital1.1 mi · Norfolk, VA · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13