Quick answers
- Where is Hampden Post Acute?
- 9 Maple Street, Wilbraham, MA 01095, in Hampden County, Massachusetts.
- What is the phone number of Hampden Post Acute?
- (413) 596-2411, as listed by Medicare (CMS).
- What is the Medicare star rating of Hampden Post Acute?
- Medicare overall rating: 3 out of 5 stars (CMS data updated 2026-10-01).
- Has Hampden Post Acute been fined?
- Medicare lists no fines for Hampden Post Acute.
- What did inspectors find at Hampden Post Acute?
- In its last three inspection cycles (June 27, 2023 to January 23, 2026), Medicare lists 23 health citations; the most serious was level G. 1 was level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (June 27, 2023 to January 23, 2026), Hampden Post Acute had 23 health citations; the most serious was level G (actual harm to residents). 1 of them was level G or higher (actual harm or immediate jeopardy). Medicare lists no fines or payment denials for it in the last three years. Nurse staffing is 3.60 hours per resident per day; the Massachusetts average is 3.94 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: January 23, 2026 — 5 health citations
Inspections in this cycle: January 23, 2026 (standard health inspection).
Show 5 citations (levels A to F, no actual harm)
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0658 Level D
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0759 Level D
“Ensure medication error rates are not 5 percent or greater.”
F0791 Level D
“Provide or obtain dental services for each resident.”
F0732 Level C
“Post nurse staffing information every day.”
Previous cycle: September 16, 2024 — 6 health citations
Inspections in this cycle: September 16, 2024 (standard health inspection).
Show 6 citations (levels A to F, no actual harm)
F0578 Level D
“Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.”
F0679 Level D
“Provide activities to meet all resident's needs.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0693 Level D
“Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.”
F0726 Level D
“Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.”
F0883 Level D
“Develop and implement policies and procedures for flu and pneumonia vaccinations.”
Earlier cycle: June 27, 2023 — 12 health citations
Inspections in this cycle: June 27, 2023 (standard health inspection).
F0686 Level G
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 11 less serious citations (levels A to F)
F0761 Level F
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0842 Level E
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0658 Level D
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
F0727 Level D
“Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0758 Level D
“Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.”
F0759 Level D
“Ensure medication error rates are not 5 percent or greater.”
F0849 Level D
“Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (12)
K0353 Level F
“Inspect, test, and maintain automatic sprinkler systems.”
K0372 Level E
“Ensure smoke barriers are constructed to a 1 hour fire resistance rating.”
K0211 Level D
“Keep aisles, corridors, and exits free of obstruction in case of emergency.”
K0911 Level D
“Meet requirements for the installation and maintenance of electrical systems.”
K0531 Level E
“Have elevators that firefighters can control in the event of a fire.”
K0923 Level E
“Have proper medical gas storage and administration areas.”
E0031 Level D
“Provide emergency officials' contact information.”
E0039 Level D
“Conduct testing and exercise requirements.”
K0324 Level D
“Provide properly protected cooking facilities.”
K0353 Level D
“Inspect, test, and maintain automatic sprinkler systems.”
K0761 Level D
“To conduct inspection, testing and maintenance of fire doors by qualified individuals.”
K0521 Level E
“Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.”
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Massachusetts | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.42 | 0.66 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 1.02 | 0.97 | 0.86 |
| Nurse aide hours per resident per day | 2.16 | 2.31 | 2.35 |
| Total nurse staff hours per resident per day | 3.60 | 3.94 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.25 | 3.52 | 3.43 |
| RN hours per resident per day on the weekend | 0.35 | 0.46 | 0.48 |
| Nursing staff turnover (per year) | 66.0% | 37.6% | 45.3% |
| RN turnover (per year) | 83.3% | 42.7% | 42.5% |
| Administrators who left in the last year | 2.0 | 0.4 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 90 nursing homes: Marquis Health Services.
Legal business name: Hampden Operator LLC.
Owners and managers Medicare lists (6)
| Name | Role | Share | Since |
|---|---|---|---|
| Hampden Holdco LLC | Direct owner | 100% | May 28, 2025 |
| Kahanow, Aviva | Indirect owner | NOT APPLICABLE | May 28, 2025 |
| Rokeach, Fraide | Indirect owner | NOT APPLICABLE | May 28, 2025 |
| Marquis Limited LLC | Management company (operational or managerial control) | NOT APPLICABLE | May 28, 2025 |
| Nutraco LLC | Management company (operational or managerial control) | NOT APPLICABLE | May 28, 2025 |
| Reliant Pro Rehab LLC | Management company (operational or managerial control) | NOT APPLICABLE | May 28, 2025 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 135 |
| Average residents per day | 122.5 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – limited liability company |
| Group or chain (affiliated entity) | Marquis Health Services |
| Legal business name | Hampden Operator LLC |
| First approved by Medicare/Medicaid | 1987-04-29 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 9 Maple Street, Wilbraham, MA 01095 |
| County | Hampden County |
| State | Massachusetts |
| Phone | (413) 596‑2411 |
| CMS Certification Number | 225295 |
| Name in Medicare records | HAMPDEN POST ACUTE |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Life Care Center of Wilbraham1.3 mi · Wilbraham, MA · 3 of 5 stars
- Palmer Healthcare Center4.8 mi · Palmer, MA · 4 of 5 stars
- Sixteen Acres Health and Rehabilitation Center LLC5.8 mi · Springfield, MA · 4 of 5 stars
- Loomis Lakeside at Reeds Landing6.2 mi · Springfield, MA · 5 of 5 stars
- Chicopee Rehabilitation and Nursing6.2 mi · Chicopee, MA · 4 of 5 stars
Nearest hospital emergency rooms
- Baystate Wing Hospital4.4 mi · Palmer, MA · Acute Care Hospital
- Mercy Medical Center9.0 mi · Springfield, MA · Acute Care Hospital
- Baystate Medical Center9.4 mi · Springfield, MA · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13