Quick answers
- Where is Groves Center?
- 512 S 11th St, Lake Wales, FL 33853, in Polk County, Florida.
- What is the phone number of Groves Center?
- (863) 676-8502, as listed by Medicare (CMS).
- What is the Medicare star rating of Groves Center?
- Medicare (CMS) does not show a star rating for Groves Center in the current data.
- Has Groves Center been fined?
- Medicare lists 2 fines totaling $246,354.
- What did inspectors find at Groves Center?
- In its last three inspection cycles (January 12, 2024 to July 22, 2026), Medicare lists 50 health citations; the most serious was level L. 8 were level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (January 12, 2024 to July 22, 2026), Groves Center had 50 health citations; the most serious was level L (immediate jeopardy to resident health or safety). 8 of them were level G or higher (actual harm or immediate jeopardy). It was fined $246,354 in total (2 fines, the latest on October 29, 2025). Nurse staffing is 3.45 hours per resident per day; the Florida average is 3.86 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: July 22, 2026 — 20 health citations
Inspections in this cycle: October 29, 2025 (complaint investigation); July 22, 2026 (standard health inspection).
F0600 Level G
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
actual harm to residents; isolated (a few residents) · Freedom from Abuse, Neglect, and Exploitation Deficiencies
F0684 Level G
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 18 less serious citations (levels A to F)
F0645 Level E
“PASARR screening for Mental disorders or Intellectual Disabilities”
F0744 Level E
“Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.”
F0761 Level E
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0552 Level D
“Ensure that residents are fully informed and understand their health status, care and treatments.”
F0561 Level D
“Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.”
F0578 Level D
“Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.”
F0644 Level D
“Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.”
F0688 Level D
“Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0838 Level D
“Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0585 Level D
“Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0610 Level D
“Respond appropriately to all alleged violations.”
F0690 Level D
“Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.”
F0697 Level D
“Provide safe, appropriate pain management for a resident who requires such services.”
F0777 Level D
“Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.”
Previous cycle: February 4, 2026 — 20 health citations
Inspections in this cycle: October 1, 2024 (complaint investigation); May 28, 2025 (complaint investigation); February 4, 2026 (standard health inspection).
Show 20 citations (levels A to F, no actual harm)
F0880 Level F
“Provide and implement an infection prevention and control program.”
F0881 Level F
“Implement a program that monitors antibiotic use.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0925 Level E
“Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.”
F0554 Level D
“Allow residents to self-administer drugs if determined clinically appropriate.”
F0605 Level D
“Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.”
F0644 Level D
“Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.”
F0645 Level D
“PASARR screening for Mental disorders or Intellectual Disabilities”
F0657 Level D
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0756 Level D
“Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.”
F0759 Level D
“Ensure medication error rates are not 5 percent or greater.”
F0760 Level D
“Ensure that residents are free from significant medication errors.”
F0585 Level D
“Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0690 Level D
“Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.”
F0583 Level D
“Keep residents' personal and medical records private and confidential.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
Earlier cycle: January 12, 2024 — 10 health citations
Inspections in this cycle: January 12, 2024 (complaint investigation); January 12, 2024 (standard health inspection).
F0600 Level L
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
immediate jeopardy to resident health or safety; widespread (many residents) · Freedom from Abuse, Neglect, and Exploitation Deficiencies
F0610 Level L
“Respond appropriately to all alleged violations.”
immediate jeopardy to resident health or safety; widespread (many residents) · Freedom from Abuse, Neglect, and Exploitation Deficiencies
F0726 Level L
“Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.”
immediate jeopardy to resident health or safety; widespread (many residents) · Nursing and Physician Services Deficiencies
F0835 Level L
“Administer the facility in a manner that enables it to use its resources effectively and efficiently.”
immediate jeopardy to resident health or safety; widespread (many residents) · Administration Deficiencies
F0867 Level L
“Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.”
immediate jeopardy to resident health or safety; widespread (many residents) · Administration Deficiencies
F0686 Level G
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 4 less serious citations (levels A to F)
F0584 Level E
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0688 Level E
“Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0698 Level D
“Provide safe, appropriate dialysis care/services for a resident who requires such services.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (1)
K0761 Level D
“To conduct inspection, testing and maintenance of fire doors by qualified individuals.”
Fines and payment denials
Total fines over about the last three years: $246,354 (2 fines). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| October 29, 2025 | Fine | $83,801 |
| January 12, 2024 | Fine | $162,553 |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Florida | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.47 | 0.73 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.86 | 0.80 | 0.86 |
| Nurse aide hours per resident per day | 2.11 | 2.33 | 2.35 |
| Total nurse staff hours per resident per day | 3.45 | 3.86 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.17 | 3.51 | 3.43 |
| RN hours per resident per day on the weekend | 0.18 | 0.53 | 0.48 |
| Nursing staff turnover (per year) | 55.7% | 41.5% | 45.3% |
| RN turnover (per year) | 85.7% | 46.1% | 42.5% |
| Administrators who left in the last year | 1.0 | 0.6 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 8 nursing homes: Hearthstone Senior Communities.
Legal business name: Groves Rehabilitation Center LLC.
Owners and managers Medicare lists (5)
| Name | Role | Share | Since |
|---|---|---|---|
| Hearthstone Senior Communities, Inc. | Indirect owner | 100% | April 1, 2009 |
| Consulting Support Services, LLC | Management company (operational or managerial control) | NOT APPLICABLE | June 28, 2011 |
| Facility Support Company, LLC | Management company (operational or managerial control) | NOT APPLICABLE | December 13, 2010 |
| Kane Financial Services, LLC | Management company (operational or managerial control) | NOT APPLICABLE | June 6, 2012 |
| Themis Health Management, LLC | Management company (operational or managerial control) | NOT APPLICABLE | September 1, 2009 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 120 |
| Average residents per day | 105.3 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – corporation |
| Group or chain (affiliated entity) | Hearthstone Senior Communities |
| Legal business name | Groves Rehabilitation Center LLC |
| First approved by Medicare/Medicaid | 1973-09-11 |
| Resident and family councils | Resident and family councils |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 512 S 11th St, Lake Wales, FL 33853 |
| County | Polk County |
| State | Florida |
| Phone | (863) 676‑8502 |
| CMS Certification Number | 105269 |
| Name in Medicare records | GROVES CENTER |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Lake Wales Health and Rehabilitation Center1.9 mi · Lake Wales, FL · 1 of 5 stars
- Astoria Health and Rehabilitation Center11 mi · Winter Haven, FL · 3 of 5 stars
- Palm Garden of Winter Haven11 mi · Winter Haven, FL · 4 of 5 stars
- Lake Mariam Health and Rehabilitation Center11 mi · Winter Haven, FL · 2 of 5 stars
- Life Care Center of Winter Haven12 mi · Winter Haven, FL · 4 of 5 stars
Nearest hospital emergency rooms
- AdventHealth Lake Wales0.2 mi · Lake Wales, FL · Acute Care Hospital
- Winter Haven Hospital14 mi · Winter Haven, FL · Acute Care Hospital
- Bartow Regional Medical Center15 mi · Bartow, FL · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13