Quick answers
- Where is Glen at Willow Valley?
- 675 Willow Valley Square, Lancaster, PA 17602, in Lancaster County, Pennsylvania.
- What is the phone number of Glen at Willow Valley?
- (717) 464-6161, as listed by Medicare (CMS).
- What is the Medicare star rating of Glen at Willow Valley?
- Medicare overall rating: 5 out of 5 stars (CMS data updated 2026-10-01).
- Has Glen at Willow Valley been fined?
- Medicare lists no fines for Glen at Willow Valley.
- What did inspectors find at Glen at Willow Valley?
- In its last three inspection cycles (November 17, 2023 to December 4, 2025), Medicare lists 1 health citation; the most serious was level E. See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (November 17, 2023 to December 4, 2025), Glen at Willow Valley had 1 health citation; the most serious was level E (no actual harm, potential for more than minimal harm). Medicare lists no fines or payment denials for it in the last three years. Nurse staffing is 4.53 hours per resident per day; the Pennsylvania average is 3.90 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: December 4, 2025 — no health citations
Inspections in this cycle: December 4, 2025 (standard health inspection).
Previous cycle: October 18, 2024 — no health citations
Inspections in this cycle: October 18, 2024 (standard health inspection).
Earlier cycle: November 17, 2023 — 1 health citation
Inspections in this cycle: November 17, 2023 (standard health inspection).
Show 1 citation (levels A to F, no actual harm)
F0684 Level E
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (10)
K0293 Level D
“Have properly located and lighted "Exit" signs.”
K0353 Level D
“Inspect, test, and maintain automatic sprinkler systems.”
K0372 Level D
“Ensure smoke barriers are constructed to a 1 hour fire resistance rating.”
K0133 Level E
“Install a two-hour-resistant firewall separation.”
K0225 Level E
“Have stairways and smokeproof enclosures used as exits that meet safety requirements.”
K0321 Level E
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
K0325 Level E
“Have properly installed hallway dispensers for alcohol-based hand rub.”
K0363 Level E
“Install corridor and hallway doors that block smoke.”
K0225 Level E
“Have stairways and smokeproof enclosures used as exits that meet safety requirements.”
K0531 Level E
“Have elevators that firefighters can control in the event of a fire.”
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Pennsylvania | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.75 | 0.78 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 1.02 | 0.90 | 0.86 |
| Nurse aide hours per resident per day | 2.76 | 2.22 | 2.35 |
| Total nurse staff hours per resident per day | 4.53 | 3.90 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 4.13 | 3.52 | 3.43 |
| RN hours per resident per day on the weekend | 0.47 | 0.55 | 0.48 |
| Nursing staff turnover (per year) | 29.2% | 44.6% | 45.3% |
| RN turnover (per year) | 34.1% | 39.4% | 42.5% |
| Administrators who left in the last year | 1.0 | 0.5 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Legal business name: Willow Valley Communities.
Owners and managers Medicare lists (1)
| Name | Role | Share | Since |
|---|---|---|---|
| Willow Valley Communities | Direct owner | 100% | December 6, 1982 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 262 |
| Average residents per day | 232.9 |
| Takes part in | Medicare |
| Ownership | Non-profit – corporation |
| Legal business name | Willow Valley Communities |
| First approved by Medicare/Medicaid | 1995-07-20 |
| Part of a continuing care retirement community | Yes |
| Resident and family councils | Resident and family councils |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 675 Willow Valley Square, Lancaster, PA 17602 |
| County | Lancaster County |
| State | Pennsylvania |
| Phone | (717) 464‑6161 |
| CMS Certification Number | 395956 |
| Name in Medicare records | GLEN AT WILLOW VALLEY |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Lakeside at Willow Valley1.2 mi · Willow Street, PA · 5 of 5 stars
- Lancaster Nursing and Rehabilitation Center2.9 mi · Lancaster, PA · 2 of 5 stars
- Hamilton Arms Center3.3 mi · Lancaster, PA · 2 of 5 stars
- Rose City Nursing and Rehab at Lancaster3.4 mi · Lancaster, PA · 2 of 5 stars
- Abbeyville Skilled Nursing and Rehabilitation Cent3.8 mi · Lancaster, PA · 2 of 5 stars
Nearest hospital emergency rooms
- Lancaster General Hospital3.6 mi · Lancaster, PA · Acute Care Hospital
- Penn State Health Lancaster Medical Center7.7 mi · Lancaster, PA · Acute Care Hospital
- UPMC Lititz9.4 mi · Lititz, PA · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13