Quick answers
- Where is Fall River Healthcare?
- 1748 Highland Avenue, Fall River, MA 02720, in Bristol County, Massachusetts.
- What is the phone number of Fall River Healthcare?
- (508) 730-1070, as listed by Medicare (CMS).
- What is the Medicare star rating of Fall River Healthcare?
- Medicare overall rating: 1 out of 5 stars (CMS data updated 2026-10-01).
- Has Fall River Healthcare been fined?
- Medicare lists 4 fines totaling $385,062.
- What did inspectors find at Fall River Healthcare?
- In its last three inspection cycles (February 27, 2024 to June 29, 2026), Medicare lists 54 health citations; the most serious was level H. 10 were level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (February 27, 2024 to June 29, 2026), Fall River Healthcare had 54 health citations; the most serious was level H (actual harm to residents). 10 of them were level G or higher (actual harm or immediate jeopardy). It was fined $385,062 in total (4 fines, the latest on March 31, 2025). Nurse staffing is 3.42 hours per resident per day; the Massachusetts average is 3.94 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: December 22, 2025 — 14 health citations
Inspections in this cycle: December 22, 2025 (standard health inspection); February 9, 2026 (complaint investigation); June 29, 2026 (complaint investigation).
Show 14 citations (levels A to F, no actual harm)
F0565 Level E
“Honor the resident's right to organize and participate in resident/family groups in the facility.”
F0567 Level E
“Honor the resident's right to manage his or her financial affairs.”
F0692 Level E
“Provide enough food/fluids to maintain a resident's health.”
F0759 Level E
“Ensure medication error rates are not 5 percent or greater.”
F0803 Level E
“Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.”
F0804 Level E
“Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.”
F0842 Level E
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0865 Level E
“Have a plan that describes the process for conducting QAPI and QAA activities.”
F0628 Level D
“Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.”
F0760 Level D
“Ensure that residents are free from significant medication errors.”
F0557 Level D
“Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0658 Level D
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
Previous cycle: July 28, 2025 — 10 health citations
Inspections in this cycle: December 12, 2024 (complaint investigation); February 27, 2025 (complaint investigation); March 31, 2025 (complaint investigation); July 28, 2025 (standard health inspection).
F0600 Level G
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
actual harm to residents; isolated (a few residents) · Freedom from Abuse, Neglect, and Exploitation Deficiencies
F0600 Level G
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
actual harm to residents; isolated (a few residents) · Freedom from Abuse, Neglect, and Exploitation Deficiencies
F0607 Level G
“Develop and implement policies and procedures to prevent abuse, neglect, and theft.”
actual harm to residents; isolated (a few residents) · Freedom from Abuse, Neglect, and Exploitation Deficiencies
Show 7 less serious citations (levels A to F)
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0551 Level D
“Give the resident's representative the ability to exercise the resident's rights.”
F0645 Level D
“PASARR screening for Mental disorders or Intellectual Disabilities”
F0658 Level D
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0685 Level D
“Assist a resident in gaining access to vision and hearing services.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
Earlier cycle: February 5, 2025 — 30 health citations
Inspections in this cycle: February 27, 2024 (complaint investigation); April 9, 2024 (complaint investigation); May 14, 2024 (complaint investigation); February 5, 2025 (standard health inspection).
F0600 Level H
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
actual harm to residents; pattern (some residents) · Freedom from Abuse, Neglect, and Exploitation Deficiencies
F0607 Level H
“Develop and implement policies and procedures to prevent abuse, neglect, and theft.”
actual harm to residents; pattern (some residents) · Freedom from Abuse, Neglect, and Exploitation Deficiencies
F0610 Level H
“Respond appropriately to all alleged violations.”
actual harm to residents; pattern (some residents) · Freedom from Abuse, Neglect, and Exploitation Deficiencies
F0740 Level H
“Ensure each resident must receive and the facility must provide necessary behavioral health care and services.”
actual harm to residents; pattern (some residents) · Quality of Life and Care Deficiencies
F0745 Level H
“Provide medically-related social services to help each resident achieve the highest possible quality of life.”
actual harm to residents; pattern (some residents) · Quality of Life and Care Deficiencies
F0656 Level G
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
actual harm to residents; isolated (a few residents) · Resident Assessment and Care Planning Deficiencies
F0689 Level G
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 23 less serious citations (levels A to F)
F0558 Level E
“Reasonably accommodate the needs and preferences of each resident.”
F0584 Level E
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0656 Level E
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0658 Level E
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0689 Level E
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0699 Level E
“Provide care or services that was trauma informed and/or culturally competent.”
F0712 Level E
“Ensure that the resident and his/her doctor meet face-to-face at all required visits.”
F0847 Level E
“Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.”
F0868 Level E
“Have the Quality Assessment and Assurance group have the required members and meet at least quarterly”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0645 Level D
“PASARR screening for Mental disorders or Intellectual Disabilities”
F0655 Level D
“Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted”
F0676 Level D
“Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.”
F0687 Level D
“Provide appropriate foot care.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0812 Level D
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0838 Level D
“Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.”
F0550 Level D
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0568 Level D
“Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.”
F0658 Level D
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0623 Level C
“Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.”
F0641 Level B
“Ensure each resident receives an accurate assessment.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (11)
K0353 Level E
“Inspect, test, and maintain automatic sprinkler systems.”
K0911 Level E
“Meet requirements for the installation and maintenance of electrical systems.”
K0353 Level F
“Inspect, test, and maintain automatic sprinkler systems.”
K0311 Level D
“Have an enclosure around a vertical opening shaft.”
K0351 Level D
“Install an approved automatic sprinkler system.”
K0541 Level D
“Install properly constructed and protected linen or trash chutes.”
K0711 Level C
“Provide a written emergency evacuation plan.”
K0911 Level F
“Meet requirements for the installation and maintenance of electrical systems.”
K0711 Level E
“Provide a written emergency evacuation plan.”
K0781 Level D
“Have restrictions on the use of portable space heaters.”
K0712 Level C
“Have simulated fire drills held at unexpected times.”
Fines and payment denials
Total fines over about the last three years: $385,062 (4 fines). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| March 31, 2025 | Fine | $14,905 |
| February 5, 2025 | Fine | $197,905 |
| May 14, 2024 | Fine | $157,160 |
| February 27, 2024 | Fine | $15,092 |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Massachusetts | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.50 | 0.66 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.90 | 0.97 | 0.86 |
| Nurse aide hours per resident per day | 2.02 | 2.31 | 2.35 |
| Total nurse staff hours per resident per day | 3.42 | 3.94 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.04 | 3.52 | 3.43 |
| RN hours per resident per day on the weekend | 0.36 | 0.46 | 0.48 |
| Nursing staff turnover (per year) | 56.6% | 37.6% | 45.3% |
| RN turnover (per year) | 69.2% | 42.7% | 42.5% |
| Administrators who left in the last year | 3.0 | 0.4 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 14 nursing homes: Next Step Healthcare.
Legal business name: 1748 Highland Avenue Operator LLC.
Owners and managers Medicare lists (4)
| Name | Role | Share | Since |
|---|---|---|---|
| Next Step Ma Master Subtenant, LLC | Direct owner | 100% | December 1, 2017 |
| Dell'anno, Damian | Indirect owner | NOT APPLICABLE | December 1, 2017 |
| Stephan, William | Indirect owner | NOT APPLICABLE | December 1, 2017 |
| Next Step Healthcare LLC | Management company (operational or managerial control) | NOT APPLICABLE | December 1, 2017 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 176 |
| Average residents per day | 154.9 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – limited liability company |
| Group or chain (affiliated entity) | Next Step Healthcare |
| Legal business name | 1748 Highland Avenue Operator LLC |
| First approved by Medicare/Medicaid | 1997-02-27 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 1748 Highland Avenue, Fall River, MA 02720 |
| County | Bristol County |
| State | Massachusetts |
| Phone | (508) 730‑1070 |
| CMS Certification Number | 225723 |
| Name in Medicare records | FALL RIVER HEALTHCARE |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Catholic Memorial Home0.7 mi · Fall River, MA · 2 of 5 stars
- Kimwell Nursing and Rehabilitation1.2 mi · Fall River, MA · 1 of 5 stars
- Somerset Ridge Center1.3 mi · Somerset, MA · 4 of 5 stars
- Fall River Jewish Home1.5 mi · Fall River, MA · 3 of 5 stars
- The Grove at Carvalho1.8 mi · Fall River, MA · 1 of 5 stars
Nearest hospital emergency rooms
- Southcoast Hospitals Group1.3 mi · Fall River, MA · Acute Care Hospital
- Saint Anne's Hospital2.8 mi · Fall River, MA · Acute Care Hospital
- Brown University Health Morton Hospital12 mi · Taunton, MA · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13