Quick answers
- Where is East Bay Post-Acute?
- 20259 Lake Chabot Road, Castro Valley, CA 94546, in Alameda County, California.
- What is the phone number of East Bay Post-Acute?
- (510) 351-3700, as listed by Medicare (CMS).
- What is the Medicare star rating of East Bay Post-Acute?
- Medicare overall rating: 2 out of 5 stars (CMS data updated 2026-10-01).
- Has East Bay Post-Acute been fined?
- Medicare lists no fines for East Bay Post-Acute.
- What did inspectors find at East Bay Post-Acute?
- In its last three inspection cycles (June 17, 2022 to August 20, 2026), Medicare lists 61 health citations; the most serious was level G. 2 were level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (June 17, 2022 to August 20, 2026), East Bay Post-Acute had 61 health citations; the most serious was level G (actual harm to residents). 2 of them were level G or higher (actual harm or immediate jeopardy). Medicare lists no fines or payment denials for it in the last three years. Nurse staffing is 3.89 hours per resident per day; the California average is 4.54 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: November 17, 2025 — 22 health citations
Inspections in this cycle: November 17, 2025 (standard health inspection); December 3, 2025 (complaint investigation); April 7, 2026 (complaint investigation); July 2, 2026 (complaint investigation); August 20, 2026 (complaint investigation).
Show 22 citations (levels A to F, no actual harm)
F0755 Level F
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0839 Level F
“Employ staff that are licensed, certified, or registered in accordance with state laws.”
F0689 Level F
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0577 Level F
“Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.”
F0801 Level F
“Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.”
F0641 Level E
“Ensure each resident receives an accurate assessment.”
F0578 Level E
“Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.”
F0641 Level E
“Ensure each resident receives an accurate assessment.”
F0684 Level E
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0836 Level E
“Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.”
F0842 Level E
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0600 Level D
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0685 Level D
“Assist a resident in gaining access to vision and hearing services.”
F0692 Level D
“Provide enough food/fluids to maintain a resident's health.”
F0700 Level D
“Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0759 Level D
“Ensure medication error rates are not 5 percent or greater.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
Previous cycle: January 12, 2024 — 26 health citations
Inspections in this cycle: January 12, 2024 (standard health inspection); October 24, 2024 (complaint investigation).
F0755 Level G
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
actual harm to residents; isolated (a few residents) · Pharmacy Service Deficiencies
Show 25 less serious citations (levels A to F)
F0801 Level F
“Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.”
F0803 Level F
“Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.”
F0804 Level F
“Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.”
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0813 Level F
“Have a policy regarding use and storage of foods brought to residents by family and other visitors.”
F0636 Level E
“Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.”
F0638 Level E
“Assure that each resident’s assessment is updated at least once every 3 months.”
F0640 Level E
“Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.”
F0726 Level E
“Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.”
F0761 Level E
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0802 Level E
“Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.”
F0806 Level E
“Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0908 Level E
“Keep all essential equipment working safely.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0550 Level D
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0659 Level D
“Provide care by qualified persons according to each resident's written plan of care.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0692 Level D
“Provide enough food/fluids to maintain a resident's health.”
F0758 Level D
“Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.”
F0759 Level D
“Ensure medication error rates are not 5 percent or greater.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0919 Level D
“Make sure that a working call system is available in each resident's bathroom and bathing area.”
F0732 Level B
“Post nurse staffing information every day.”
Earlier cycle: June 17, 2022 — 13 health citations
Inspections in this cycle: June 17, 2022 (standard health inspection); January 12, 2024 (complaint investigation); May 16, 2024 (complaint investigation); August 29, 2024 (complaint investigation).
F0760 Level G
“Ensure that residents are free from significant medication errors.”
actual harm to residents; isolated (a few residents) · Pharmacy Service Deficiencies
Show 12 less serious citations (levels A to F)
F0803 Level E
“Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0814 Level D
“Dispose of garbage and refuse properly.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0685 Level D
“Assist a resident in gaining access to vision and hearing services.”
F0687 Level D
“Provide appropriate foot care.”
F0688 Level D
“Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0790 Level D
“Provide routine and 24-hour emergency dental care for each resident.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (24)
K0347 Level F
“Properly provide smoke detection systems in areas open to corridors.”
K0918 Level F
“Have generator or other power source capable of supplying service within 10 seconds.”
K0324 Level D
“Provide properly protected cooking facilities.”
K0351 Level D
“Install an approved automatic sprinkler system.”
K0355 Level D
“Properly select, install, inspect, or maintain portable fire extinguishes.”
K0363 Level D
“Install corridor and hallway doors that block smoke.”
K0741 Level D
“Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.”
K0920 Level D
“Ensure proper usage of power strips and extension cords.”
K0347 Level F
“Properly provide smoke detection systems in areas open to corridors.”
K0918 Level F
“Have generator or other power source capable of supplying service within 10 seconds.”
K0353 Level E
“Inspect, test, and maintain automatic sprinkler systems.”
K0324 Level D
“Provide properly protected cooking facilities.”
K0341 Level D
“Install a fire alarm system that can be heard throughout the facility.”
K0355 Level D
“Properly select, install, inspect, or maintain portable fire extinguishes.”
K0363 Level D
“Install corridor and hallway doors that block smoke.”
K0712 Level D
“Have simulated fire drills held at unexpected times.”
K0919 Level D
“Meet requirements for the use of electrical equipment.”
E0004 Level D
“Develop and maintain an Emergency Preparedness Program (EP).”
E0006 Level D
“Conduct risk assessment and an All-Hazards approach.”
E0031 Level D
“Provide emergency officials' contact information.”
E0037 Level D
“Establish staff and initial training requirements.”
E0039 Level D
“Conduct testing and exercise requirements.”
K0321 Level D
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
K0741 Level D
“Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.”
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | California | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.68 | 0.68 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 1.07 | 1.20 | 0.86 |
| Nurse aide hours per resident per day | 2.14 | 2.66 | 2.35 |
| Total nurse staff hours per resident per day | 3.89 | 4.54 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.53 | 4.10 | 3.43 |
| RN hours per resident per day on the weekend | 0.52 | 0.52 | 0.48 |
| Nursing staff turnover (per year) | 47.4% | 36.6% | 45.3% |
| RN turnover (per year) | 35.0% | 37.8% | 42.5% |
| Administrators who left in the last year | 1.0 | 0.4 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 277 nursing homes: Pacs Group.
Legal business name: Bilberry Holdings, LLC.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 91 |
| Average residents per day | 81.8 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – individual |
| Group or chain (affiliated entity) | Pacs Group |
| Legal business name | Bilberry Holdings, LLC |
| First approved by Medicare/Medicaid | 1972-09-01 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 20259 Lake Chabot Road, Castro Valley, CA 94546 |
| County | Alameda County |
| State | California |
| Phone | (510) 351‑3700 |
| CMS Certification Number | 055239 |
| Name in Medicare records | EAST BAY POST-ACUTE |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Valley Pointe Nursing & Rehabilitation Center0.0 mi · Castro Valley, CA · 5 of 5 stars
- Baywood Court Health Center1.0 mi · Castro Valley, CA · 5 of 5 stars
- St John Kronstadt Convalescent Center1.3 mi · Castro Valley, CA · 5 of 5 stars
- Canyon Creek Post-Acute1.3 mi · Castro Valley, CA · 5 of 5 stars
- We Care Skilled Nursing Facility1.4 mi · Hayward, CA · 5 of 5 stars
Nearest hospital emergency rooms
- Eden Medical Center0.2 mi · Castro Valley, CA · Acute Care Hospital
- St Rose Hospital4.3 mi · Hayward, CA · Acute Care Hospital
- Kaiser Foundation Hospital - San Leandro4.3 mi · San Leandro, CA · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13