Quick answers
- Where is Delavan Health Services?
- 905 E Geneva St, Delavan, WI 53115, in Walworth County, Wisconsin.
- What is the phone number of Delavan Health Services?
- (262) 728-6319, as listed by Medicare (CMS).
- What is the Medicare star rating of Delavan Health Services?
- Medicare overall rating: 5 out of 5 stars (CMS data updated 2026-10-01).
- Has Delavan Health Services been fined?
- Medicare lists no fines for Delavan Health Services.
- What did inspectors find at Delavan Health Services?
- In its last three inspection cycles (September 27, 2023 to August 6, 2026), Medicare lists 6 health citations; the most serious was level F. See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (September 27, 2023 to August 6, 2026), Delavan Health Services had 6 health citations; the most serious was level F (no actual harm, potential for more than minimal harm). Medicare lists no fines or payment denials for it in the last three years. Nurse staffing is 3.48 hours per resident per day; the Wisconsin average is 4.25 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: August 6, 2026 — 1 health citation
Inspections in this cycle: August 6, 2026 (standard health inspection).
Show 1 citation (levels A to F, no actual harm)
F0842 Level E
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
Previous cycle: December 19, 2024 — 1 health citation
Inspections in this cycle: December 19, 2024 (standard health inspection).
Show 1 citation (levels A to F, no actual harm)
F0880 Level F
“Provide and implement an infection prevention and control program.”
Earlier cycle: September 27, 2023 — 4 health citations
Inspections in this cycle: September 27, 2023 (standard health inspection); August 19, 2024 (complaint investigation).
Show 4 citations (levels A to F, no actual harm)
F0610 Level D
“Respond appropriately to all alleged violations.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0758 Level D
“Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.”
F0759 Level D
“Ensure medication error rates are not 5 percent or greater.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (34)
K0211 Level E
“Keep aisles, corridors, and exits free of obstruction in case of emergency.”
K0223 Level E
“Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.”
K0351 Level E
“Install an approved automatic sprinkler system.”
K0353 Level E
“Inspect, test, and maintain automatic sprinkler systems.”
K0372 Level E
“Ensure smoke barriers are constructed to a 1 hour fire resistance rating.”
K0241 Level D
“Have correct number of accessible exits for each story.”
K0331 Level D
“Construct fire resistant interior walls.”
K0521 Level D
“Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.”
K0345 Level F
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0918 Level F
“Have generator or other power source capable of supplying service within 10 seconds.”
K0521 Level E
“Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.”
K0761 Level E
“To conduct inspection, testing and maintenance of fire doors by qualified individuals.”
K0241 Level D
“Have correct number of accessible exits for each story.”
K0353 Level D
“Inspect, test, and maintain automatic sprinkler systems.”
K0920 Level D
“Ensure proper usage of power strips and extension cords.”
K0712 Level C
“Have simulated fire drills held at unexpected times.”
E0006 Level F
“Conduct risk assessment and an All-Hazards approach.”
K0223 Level F
“Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.”
K0291 Level F
“Install emergency lighting that can last at least 1 1/2 hours.”
K0346 Level F
“Follow proper procedures when the fire alarm was out of service for more than 4 hours.”
K0353 Level F
“Inspect, test, and maintain automatic sprinkler systems.”
K0354 Level F
“Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.”
K0711 Level F
“Provide a written emergency evacuation plan.”
K0712 Level F
“Have simulated fire drills held at unexpected times.”
K0753 Level F
“Have restrictions on the use of highly flammable decorations.”
K0761 Level F
“To conduct inspection, testing and maintenance of fire doors by qualified individuals.”
K0914 Level F
“Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.”
K0918 Level F
“Have generator or other power source capable of supplying service within 10 seconds.”
K0222 Level E
“Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.”
K0241 Level E
“Have correct number of accessible exits for each story.”
K0321 Level E
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
K0324 Level E
“Provide properly protected cooking facilities.”
K0363 Level E
“Install corridor and hallway doors that block smoke.”
K0521 Level E
“Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.”
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Wisconsin | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 1.17 | 0.98 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.34 | 0.65 | 0.86 |
| Nurse aide hours per resident per day | 1.96 | 2.61 | 2.35 |
| Total nurse staff hours per resident per day | 3.48 | 4.25 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.06 | 3.75 | 3.43 |
| RN hours per resident per day on the weekend | 0.97 | 0.66 | 0.48 |
| Nursing staff turnover (per year) | 28.2% | 46.7% | 45.3% |
| RN turnover (per year) | 28.6% | 40.1% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.5 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 57 nursing homes: North Shore Healthcare.
Legal business name: NSH Delavan LLC.
Owners and managers Medicare lists (8)
| Name | Role | Share | Since |
|---|---|---|---|
| NSHF Operations LLC | Direct owner | 100% | July 24, 2017 |
| Mills, David | Indirect owner | 20% | June 29, 2017 |
| Cibc Bank USA | Management company (operational or managerial control) | NOT APPLICABLE | December 31, 2024 |
| Cliftonlarsonallen | Management company (operational or managerial control) | NOT APPLICABLE | May 22, 2018 |
| Continuum Therapy Partners LLC | Management company (operational or managerial control) | NOT APPLICABLE | March 1, 2025 |
| North Shore Healthcare LLC | Management company (operational or managerial control) | NOT APPLICABLE | October 1, 2017 |
| NSH Rehab LLC | Management company (operational or managerial control) | NOT APPLICABLE | March 1, 2025 |
| Wipfli LLP | Management company (operational or managerial control) | NOT APPLICABLE | February 1, 2025 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 50 |
| Average residents per day | 39.3 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – corporation |
| Group or chain (affiliated entity) | North Shore Healthcare |
| Legal business name | NSH Delavan LLC |
| First approved by Medicare/Medicaid | 1982-11-01 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 905 E Geneva St, Delavan, WI 53115 |
| County | Walworth County |
| State | Wisconsin |
| Phone | (262) 728‑6319 |
| CMS Certification Number | 525324 |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Williams Bay Health Services5.6 mi · Williams Bay, WI · 1 of 5 stars
- Holton Manor5.8 mi · Elkhorn, WI · 2 of 5 stars
- Lakeland Health Care Center6.1 mi · Elkhorn, WI · 4 of 5 stars
- Geneva Lake Manor11 mi · Lake Geneva, WI · 1 of 5 stars
- Golden Years of Lake Geneva12 mi · Lake Geneva, WI · 5 of 5 stars
Nearest hospital emergency rooms
- Aurora Lakeland Medical Center7.3 mi · Elkhorn, WI · Acute Care Hospital
- Mercy Walworth Hospital & Medical Center10 mi · Lake Geneva, WI · Critical Access Hospital
- Mercy Harvard Hospital14 mi · Harvard, IL · Critical Access Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13