Quick answers
- Where is Complete Care at Silver Lake LLC?
- 1080 Silver Lake Blvd, Dover, DE 19904, in Kent County, Delaware.
- What is the phone number of Complete Care at Silver Lake LLC?
- (302) 734-5990, as listed by Medicare (CMS).
- What is the Medicare star rating of Complete Care at Silver Lake LLC?
- Medicare overall rating: 4 out of 5 stars (CMS data updated 2026-10-01).
- Has Complete Care at Silver Lake LLC been fined?
- Medicare lists 1 fine totaling $47,541.
- What did inspectors find at Complete Care at Silver Lake LLC?
- In its last three inspection cycles (February 12, 2024 to January 23, 2026), Medicare lists 30 health citations; the most serious was level G. 1 was level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (February 12, 2024 to January 23, 2026), Complete Care at Silver Lake LLC had 30 health citations; the most serious was level G (actual harm to residents). 1 of them was level G or higher (actual harm or immediate jeopardy). It was fined $47,541 in total (1 fine, the latest on January 23, 2025). Nurse staffing is 3.98 hours per resident per day; the Delaware average is 4.48 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: January 23, 2026 — 11 health citations
Inspections in this cycle: January 23, 2026 (complaint investigation); January 23, 2026 (standard health inspection).
Show 11 citations (levels A to F, no actual harm)
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0925 Level F
“Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.”
F0558 Level D
“Reasonably accommodate the needs and preferences of each resident.”
F0605 Level D
“Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0676 Level D
“Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0690 Level D
“Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
Previous cycle: January 23, 2025 — 12 health citations
Inspections in this cycle: January 23, 2025 (standard health inspection).
F0689 Level G
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 11 less serious citations (levels A to F)
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0881 Level F
“Implement a program that monitors antibiotic use.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0552 Level D
“Ensure that residents are fully informed and understand their health status, care and treatments.”
F0600 Level D
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0623 Level D
“Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.”
F0625 Level D
“Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.”
F0660 Level D
“Plan the resident's discharge to meet the resident's goals and needs.”
F0742 Level D
“Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.”
F0804 Level D
“Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.”
Earlier cycle: February 12, 2024 — 7 health citations
Inspections in this cycle: February 12, 2024 (complaint investigation); February 12, 2024 (standard health inspection).
Show 7 citations (levels A to F, no actual harm)
F0657 Level E
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0644 Level D
“Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0688 Level D
“Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.”
F0791 Level D
“Provide or obtain dental services for each resident.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0756 Level C
“Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (4)
K0351 Level E
“Install an approved automatic sprinkler system.”
K0353 Level E
“Inspect, test, and maintain automatic sprinkler systems.”
K0374 Level E
“Install smoke barrier doors that can resist smoke for at least 20 minutes.”
K0923 Level D
“Have proper medical gas storage and administration areas.”
Fines and payment denials
Total fines over about the last three years: $47,541 (1 fine). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| January 23, 2025 | Fine | $47,541 |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Delaware | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.89 | 1.00 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.98 | 1.00 | 0.86 |
| Nurse aide hours per resident per day | 2.11 | 2.48 | 2.35 |
| Total nurse staff hours per resident per day | 3.98 | 4.48 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.43 | 3.99 | 3.43 |
| RN hours per resident per day on the weekend | 0.58 | 0.67 | 0.48 |
| Nursing staff turnover (per year) | 33.3% | 40.4% | 45.3% |
| RN turnover (per year) | 39.3% | 40.5% | 42.5% |
| Administrators who left in the last year | 1.0 | 0.4 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 85 nursing homes: Complete Care.
Owners and managers Medicare lists (4)
| Name | Role | Share | Since |
|---|---|---|---|
| PC de Opcos LLC | Direct owner | 100% | June 1, 2021 |
| PC Wta Opco Holdco LLC | Indirect owner | — | June 1, 2021 |
| SMS 2021 Trust | Indirect owner | — | June 1, 2021 |
| Stein, Shalom | Indirect owner | NOT APPLICABLE | June 1, 2021 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 120 |
| Average residents per day | 113.9 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – limited liability company |
| Group or chain (affiliated entity) | Complete Care |
| First approved by Medicare/Medicaid | 1984-05-10 |
| Resident and family councils | Resident and family councils |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 1080 Silver Lake Blvd, Dover, DE 19904 |
| County | Kent County |
| State | Delaware |
| Phone | (302) 734‑5990 |
| CMS Certification Number | 085027 |
| Name in Medicare records | COMPLETE CARE AT SILVER LAKE LLC |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Westminster Village Health0.8 mi · Dover, DE · 4 of 5 stars
- Cadia Rehabilitation Capitol1.1 mi · Dover, DE · 3 of 5 stars
- Center at Eden Hill, LLC1.7 mi · Dover, DE · 5 of 5 stars
- Bay Terrace Rehabilitation and Health Center2.5 mi · Dover, DE · 3 of 5 stars
- Evergreen Post Acute6.3 mi · Smyrna, DE · 2 of 5 stars
Nearest hospital emergency rooms
- Bayhealth Medical Center, Kent Campus2.1 mi · Dover, DE · Acute Care Hospital
- Bayhealth Hospital, Sussex Campus19 mi · Milford, DE · Acute Care Hospital
- University of MD Shore Medical Center at Chestertown28 mi · Chestertown, MD · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13