Quick answers
- Where is Complete Care at Prospect Heights LLC?
- 336 Prospect Ave, Hackensack, NJ 07601, in Bergen County, New Jersey.
- What is the phone number of Complete Care at Prospect Heights LLC?
- (201) 678-1800, as listed by Medicare (CMS).
- What is the Medicare star rating of Complete Care at Prospect Heights LLC?
- Medicare overall rating: 2 out of 5 stars (CMS data updated 2026-10-01).
- Has Complete Care at Prospect Heights LLC been fined?
- Medicare lists 6 fines totaling $59,312.
- What did inspectors find at Complete Care at Prospect Heights LLC?
- In its last three inspection cycles (October 3, 2022 to January 29, 2026), Medicare lists 33 health citations; the most serious was level J. 3 were level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (October 3, 2022 to January 29, 2026), Complete Care at Prospect Heights LLC had 33 health citations; the most serious was level J (immediate jeopardy to resident health or safety). 3 of them were level G or higher (actual harm or immediate jeopardy). It was fined $59,312 in total (6 fines, the latest on April 16, 2024). Nurse staffing is 2.79 hours per resident per day; the New Jersey average is 3.90 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: January 29, 2026 — 19 health citations
Inspections in this cycle: January 29, 2026 (complaint investigation); January 29, 2026 (standard health inspection).
Show 19 citations (levels A to F, no actual harm)
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0838 Level F
“Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.”
F0584 Level E
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0605 Level D
“Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.”
F0640 Level D
“Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.”
F0641 Level D
“Ensure each resident receives an accurate assessment.”
F0657 Level D
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0658 Level D
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0693 Level D
“Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.”
F0698 Level D
“Provide safe, appropriate dialysis care/services for a resident who requires such services.”
F0725 Level D
“Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.”
F0732 Level D
“Post nurse staffing information every day.”
F0756 Level D
“Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.”
F0757 Level D
“Ensure each resident’s drug regimen must be free from unnecessary drugs.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0908 Level D
“Keep all essential equipment working safely.”
Previous cycle: September 27, 2024 — 5 health citations
Inspections in this cycle: September 27, 2024 (standard health inspection); February 11, 2025 (infection control inspection); March 5, 2025 (complaint investigation).
Show 5 citations (levels A to F, no actual harm)
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0658 Level D
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
F0732 Level C
“Post nurse staffing information every day.”
Earlier cycle: October 3, 2022 — 9 health citations
Inspections in this cycle: October 3, 2022 (standard health inspection); February 15, 2024 (complaint investigation); April 16, 2024 (complaint investigation); September 27, 2024 (complaint investigation).
F0689 Level J
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
immediate jeopardy to resident health or safety; isolated (a few residents) · Quality of Life and Care Deficiencies
F0657 Level G
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
actual harm to residents; isolated (a few residents) · Resident Assessment and Care Planning Deficiencies
F0697 Level G
“Provide safe, appropriate pain management for a resident who requires such services.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 6 less serious citations (levels A to F)
F0641 Level D
“Ensure each resident receives an accurate assessment.”
F0676 Level D
“Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.”
F0725 Level D
“Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.”
F0658 Level D
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (12)
K0353 Level F
“Inspect, test, and maintain automatic sprinkler systems.”
K0374 Level E
“Install smoke barrier doors that can resist smoke for at least 20 minutes.”
K0324 Level F
“Provide properly protected cooking facilities.”
K0345 Level F
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0372 Level F
“Ensure smoke barriers are constructed to a 1 hour fire resistance rating.”
K0761 Level F
“To conduct inspection, testing and maintenance of fire doors by qualified individuals.”
K0918 Level F
“Have generator or other power source capable of supplying service within 10 seconds.”
K0311 Level F
“Have an enclosure around a vertical opening shaft.”
K0291 Level E
“Install emergency lighting that can last at least 1 1/2 hours.”
K0351 Level E
“Install an approved automatic sprinkler system.”
K0912 Level E
“Have power receptacles that are properly grounded.”
K0918 Level E
“Have generator or other power source capable of supplying service within 10 seconds.”
Fines and payment denials
Total fines over about the last three years: $59,312 (6 fines). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| April 16, 2024 | Fine | $25,300 |
| February 20, 2024 | Fine | $3,798 |
| February 15, 2024 | Fine | $15,646 |
| February 12, 2024 | Fine | $3,418 |
| January 22, 2024 | Fine | $7,976 |
| December 18, 2023 | Fine | $3,174 |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | New Jersey | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.85 | 0.70 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.65 | 0.94 | 0.86 |
| Nurse aide hours per resident per day | 1.28 | 2.27 | 2.35 |
| Total nurse staff hours per resident per day | 2.79 | 3.90 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 2.39 | 3.50 | 3.43 |
| RN hours per resident per day on the weekend | 0.57 | 0.50 | 0.48 |
| Nursing staff turnover (per year) | 47.2% | 39.3% | 45.3% |
| RN turnover (per year) | 44.0% | 37.2% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.5 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 85 nursing homes: Complete Care.
Owners and managers Medicare lists (7)
| Name | Role | Share | Since |
|---|---|---|---|
| PC HMH Holdings 2 LLC | Indirect owner | — | September 28, 2023 |
| SMS 2021 Trust | Indirect owner | — | September 28, 2023 |
| Des Capital LLC | Indirect owner | NOT APPLICABLE | September 28, 2023 |
| JRK Investments LLC | Indirect owner | NOT APPLICABLE | September 28, 2023 |
| Klugman, Jacob | Indirect owner | NOT APPLICABLE | September 28, 2023 |
| Stein, Shalom | Indirect owner | NOT APPLICABLE | September 28, 2023 |
| Sternbuch, Daniel | Indirect owner | NOT APPLICABLE | September 28, 2023 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 196 |
| Average residents per day | 131.5 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – limited liability company |
| Group or chain (affiliated entity) | Complete Care |
| First approved by Medicare/Medicaid | 2000-01-05 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 336 Prospect Ave, Hackensack, NJ 07601 |
| County | Bergen County |
| State | New Jersey |
| Phone | (201) 678‑1800 |
| CMS Certification Number | 315460 |
| Name in Medicare records | COMPLETE CARE AT PROSPECT HEIGHTS LLC |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Careone at Wellington0.7 mi · Hackensack, NJ · 4 of 5 stars
- Atlas Rehabilitation and Healthcare at Maywood0.8 mi · Maywood, NJ · 4 of 5 stars
- Complete Care at Regent LLC1.1 mi · Hackensack, NJ · 3 of 5 stars
- Alaris Health at the Chateau1.2 mi · Rochelle Park, NJ · 1 of 5 stars
- CareOne at Teaneck2.5 mi · Teaneck, NJ · 4 of 5 stars
Nearest hospital emergency rooms
- Hackensack University Medical Center0.7 mi · Hackensack, NJ · Acute Care Hospital
- Holy Name Medical Center2.4 mi · Teaneck, NJ · Acute Care Hospital
- Bergen New Bridge Medical Center3.8 mi · Paramus, NJ · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13