Quick answers
- Where is Complete Care at Marcella?
- 2305 Rancocas Road, Burlington, NJ 08016, in Burlington County, New Jersey.
- What is the phone number of Complete Care at Marcella?
- (609) 387-9300, as listed by Medicare (CMS).
- What is the Medicare star rating of Complete Care at Marcella?
- Medicare overall rating: 3 out of 5 stars (CMS data updated 2026-10-01).
- Has Complete Care at Marcella been fined?
- Medicare lists 1 fine totaling $40,733.
- What did inspectors find at Complete Care at Marcella?
- In its last three inspection cycles (August 11, 2021 to May 12, 2026), Medicare lists 16 health citations; the most serious was level J. 1 was level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (August 11, 2021 to May 12, 2026), Complete Care at Marcella had 16 health citations; the most serious was level J (immediate jeopardy to resident health or safety). 1 of them was level G or higher (actual harm or immediate jeopardy). It was fined $40,733 in total (1 fine, the latest on May 12, 2026). Nurse staffing is 3.67 hours per resident per day; the New Jersey average is 3.90 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: July 24, 2025 — 3 health citations
Inspections in this cycle: July 24, 2025 (standard health inspection); May 12, 2026 (complaint investigation).
F0689 Level J
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
immediate jeopardy to resident health or safety; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 2 less serious citations (levels A to F)
F0760 Level D
“Ensure that residents are free from significant medication errors.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
Previous cycle: November 21, 2023 — 8 health citations
Inspections in this cycle: November 21, 2023 (standard health inspection); January 21, 2025 (complaint investigation); July 24, 2025 (complaint investigation).
Show 8 citations (levels A to F, no actual harm)
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0842 Level E
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0558 Level D
“Reasonably accommodate the needs and preferences of each resident.”
F0641 Level D
“Ensure each resident receives an accurate assessment.”
F0655 Level D
“Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted”
F0658 Level D
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
Earlier cycle: August 11, 2021 — 5 health citations
Inspections in this cycle: August 11, 2021 (standard health inspection); November 21, 2023 (complaint investigation); June 7, 2024 (complaint investigation); August 20, 2024 (infection control inspection).
Show 5 citations (levels A to F, no actual harm)
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0759 Level D
“Ensure medication error rates are not 5 percent or greater.”
F0636 Level B
“Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.”
F0638 Level B
“Assure that each resident’s assessment is updated at least once every 3 months.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (8)
K0321 Level F
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
K0363 Level E
“Install corridor and hallway doors that block smoke.”
K0372 Level E
“Ensure smoke barriers are constructed to a 1 hour fire resistance rating.”
K0341 Level D
“Install a fire alarm system that can be heard throughout the facility.”
K0362 Level F
“Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.”
K0521 Level E
“Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.”
K0321 Level D
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
K0355 Level D
“Properly select, install, inspect, or maintain portable fire extinguishes.”
Fines and payment denials
Total fines over about the last three years: $40,733 (1 fine). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| May 12, 2026 | Fine | $40,733 |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | New Jersey | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.32 | 0.70 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 1.23 | 0.94 | 0.86 |
| Nurse aide hours per resident per day | 2.12 | 2.27 | 2.35 |
| Total nurse staff hours per resident per day | 3.67 | 3.90 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.31 | 3.50 | 3.43 |
| RN hours per resident per day on the weekend | 0.22 | 0.50 | 0.48 |
| Nursing staff turnover (per year) | 36.9% | 39.3% | 45.3% |
| RN turnover (per year) | 20.0% | 37.2% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.5 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 85 nursing homes: Complete Care.
Legal business name: Complete Care at Marcella LLC.
Owners and managers Medicare lists (4)
| Name | Role | Share | Since |
|---|---|---|---|
| PC NJ1 Opcos LLC | Direct owner | 100% | July 1, 2021 |
| PC Wta Opco Holdco LLC | Indirect owner | — | July 1, 2021 |
| SMS 2021 Trust | Indirect owner | — | July 1, 2021 |
| Stein, Shalom | Indirect owner | NOT APPLICABLE | July 1, 2021 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 150 |
| Average residents per day | 138 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – limited liability company |
| Group or chain (affiliated entity) | Complete Care |
| Legal business name | Complete Care at Marcella LLC |
| First approved by Medicare/Medicaid | 1994-05-02 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 2305 Rancocas Road, Burlington, NJ 08016 |
| County | Burlington County |
| State | New Jersey |
| Phone | (609) 387‑9300 |
| CMS Certification Number | 315330 |
| Name in Medicare records | COMPLETE CARE AT MARCELLA |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Complete Care at Burlington Woods, LLC0.6 mi · Burlington, NJ · 4 of 5 stars
- Masonic Village at Burlington1.9 mi · Burlington, NJ · 2 of 5 stars
- Bristol Health & Rehab Center4.6 mi · Bristol, PA · 1 of 5 stars
- Mount Holly Rehabilitation & Healthcare Center4.7 mi · Lumberton, NJ · 2 of 5 stars
- CareOne at Moorestown5.8 mi · Moorestown, NJ · 4 of 5 stars
Nearest hospital emergency rooms
- Virtua Willingboro Hospital1.7 mi · Willingboro, NJ · Acute Care Hospital
- Lower Bucks Hospital4.4 mi · Bristol, PA · Acute Care Hospital
- Virtua Mount Holly Hospital4.9 mi · Mount Holly, NJ · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13