Quick answers
- Where is Complete Care at Manitowoc LLC?
- 2021 S Alverno Rd, Manitowoc, WI 54220, in Manitowoc County, Wisconsin.
- What is the phone number of Complete Care at Manitowoc LLC?
- (920) 683-4100, as listed by Medicare (CMS).
- What is the Medicare star rating of Complete Care at Manitowoc LLC?
- Medicare overall rating: 4 out of 5 stars (CMS data updated 2026-10-01).
- Has Complete Care at Manitowoc LLC been fined?
- Medicare lists no fines for Complete Care at Manitowoc LLC.
- What did inspectors find at Complete Care at Manitowoc LLC?
- In its last three inspection cycles (June 1, 2023 to October 1, 2025), Medicare lists 9 health citations; the most serious was level E. See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (June 1, 2023 to October 1, 2025), Complete Care at Manitowoc LLC had 9 health citations; the most serious was level E (no actual harm, potential for more than minimal harm). Medicare lists no fines or payment denials for it in the last three years. Nurse staffing is 4.25 hours per resident per day; the Wisconsin average is 4.25 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: October 1, 2025 — 2 health citations
Inspections in this cycle: October 1, 2025 (standard health inspection).
Show 2 citations (levels A to F, no actual harm)
F0692 Level D
“Provide enough food/fluids to maintain a resident's health.”
F0693 Level D
“Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.”
Previous cycle: July 24, 2024 — 7 health citations
Inspections in this cycle: July 24, 2024 (standard health inspection); November 26, 2024 (complaint investigation); July 7, 2025 (complaint investigation).
Show 7 citations (levels A to F, no actual harm)
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0690 Level D
“Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.”
F0803 Level D
“Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0759 Level D
“Ensure medication error rates are not 5 percent or greater.”
Earlier cycle: June 1, 2023 — no health citations
Inspections in this cycle: June 1, 2023 (standard health inspection).
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (14)
K0353 Level F
“Inspect, test, and maintain automatic sprinkler systems.”
K0712 Level F
“Have simulated fire drills held at unexpected times.”
K0222 Level E
“Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.”
K0321 Level D
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
E0013 Level F
“Develop Emergency Preparedness policies and procedures.”
E0020 Level F
“Establish policies and procedures including evacuation.”
K0920 Level F
“Ensure proper usage of power strips and extension cords.”
K0222 Level E
“Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.”
K0321 Level E
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
K0353 Level E
“Inspect, test, and maintain automatic sprinkler systems.”
K0374 Level E
“Install smoke barrier doors that can resist smoke for at least 20 minutes.”
K0324 Level D
“Provide properly protected cooking facilities.”
K0712 Level C
“Have simulated fire drills held at unexpected times.”
K0918 Level C
“Have generator or other power source capable of supplying service within 10 seconds.”
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Wisconsin | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.88 | 0.98 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.62 | 0.65 | 0.86 |
| Nurse aide hours per resident per day | 2.75 | 2.61 | 2.35 |
| Total nurse staff hours per resident per day | 4.25 | 4.25 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.81 | 3.75 | 3.43 |
| RN hours per resident per day on the weekend | 0.49 | 0.66 | 0.48 |
| Nursing staff turnover (per year) | 39.1% | 46.7% | 45.3% |
| RN turnover (per year) | 50.0% | 40.1% | 42.5% |
| Administrators who left in the last year | 1.0 | 0.5 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 85 nursing homes: Complete Care.
Owners and managers Medicare lists (5)
| Name | Role | Share | Since |
|---|---|---|---|
| Eef Capital LLC | Direct owner | 40% | June 1, 2018 |
| SNJ Wisconsin LLC | Direct owner | 60% | June 1, 2018 |
| Schlaff, Benny | Indirect owner | 20% | June 1, 2018 |
| Schlaff, Nachum | Indirect owner | 20% | June 1, 2018 |
| Silverberg, Nisanel | Indirect owner | 11% | June 1, 2018 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 150 |
| Average residents per day | 107.4 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – limited liability company |
| Group or chain (affiliated entity) | Complete Care |
| First approved by Medicare/Medicaid | 1989-10-01 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 2021 S Alverno Rd, Manitowoc, WI 54220 |
| County | Manitowoc County |
| State | Wisconsin |
| Phone | (920) 683‑4100 |
| CMS Certification Number | 525441 |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- River's Bend Health Services1.9 mi · Manitowoc, WI · 3 of 5 stars
- Shady Lane Nursing Care Center3.2 mi · Manitowoc, WI · 5 of 5 stars
- St Marys Home for the Aged3.3 mi · Manitowoc, WI · 5 of 5 stars
- North Ridge Health and Rehabilitation Center5.0 mi · Manitowoc, WI · 1 of 5 stars
- Hamilton Health Services11 mi · Two Rivers, WI · 4 of 5 stars
Nearest hospital emergency rooms
- Holy Family Memorial3.5 mi · Manitowoc, WI · Acute Care Hospital
- Aurora Medical Center Manitowoc County7.0 mi · Two Rivers, WI · Acute Care Hospital
- Ascension Calumet Hospital21 mi · Chilton, WI · Critical Access Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13