Quick answers
- Where is Complete Care at Hillside LLC?
- 810 South Broom Street, Wilmington, DE 19805, in New Castle County, Delaware.
- What is the phone number of Complete Care at Hillside LLC?
- (302) 652-1181, as listed by Medicare (CMS).
- What is the Medicare star rating of Complete Care at Hillside LLC?
- Medicare overall rating: 4 out of 5 stars (CMS data updated 2026-10-01).
- Has Complete Care at Hillside LLC been fined?
- Medicare lists no fines for Complete Care at Hillside LLC.
- What did inspectors find at Complete Care at Hillside LLC?
- In its last three inspection cycles (January 19, 2022 to January 30, 2026), Medicare lists 35 health citations; the most serious was level F. See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (January 19, 2022 to January 30, 2026), Complete Care at Hillside LLC had 35 health citations; the most serious was level F (no actual harm, potential for more than minimal harm). Medicare lists no fines or payment denials for it in the last three years. Nurse staffing is 4.34 hours per resident per day; the Delaware average is 4.48 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: February 6, 2025 — 20 health citations
Inspections in this cycle: February 6, 2025 (standard health inspection); January 30, 2026 (complaint investigation).
Show 20 citations (levels A to F, no actual harm)
F0584 Level E
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0550 Level D
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0658 Level D
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0554 Level D
“Allow residents to self-administer drugs if determined clinically appropriate.”
F0558 Level D
“Reasonably accommodate the needs and preferences of each resident.”
F0610 Level D
“Respond appropriately to all alleged violations.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0690 Level D
“Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
F0700 Level D
“Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.”
F0758 Level D
“Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.”
F0760 Level D
“Ensure that residents are free from significant medication errors.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0883 Level D
“Develop and implement policies and procedures for flu and pneumonia vaccinations.”
F0919 Level D
“Make sure that a working call system is available in each resident's bathroom and bathing area.”
F0680 Level C
“Ensure the activities program is directed by a qualified professional.”
Previous cycle: February 1, 2024 — 6 health citations
Inspections in this cycle: February 1, 2024 (standard health inspection).
Show 6 citations (levels A to F, no actual harm)
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0880 Level F
“Provide and implement an infection prevention and control program.”
F0558 Level D
“Reasonably accommodate the needs and preferences of each resident.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
Earlier cycle: January 19, 2022 — 9 health citations
Inspections in this cycle: January 19, 2022 (standard health inspection); November 17, 2023 (complaint investigation); February 1, 2024 (complaint investigation).
Show 9 citations (levels A to F, no actual harm)
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0657 Level D
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0726 Level D
“Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0773 Level D
“Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.”
F0808 Level D
“Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.”
F0623 Level B
“Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (1)
K0355 Level E
“Properly select, install, inspect, or maintain portable fire extinguishes.”
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Delaware | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.61 | 1.00 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 1.22 | 1.00 | 0.86 |
| Nurse aide hours per resident per day | 2.51 | 2.48 | 2.35 |
| Total nurse staff hours per resident per day | 4.34 | 4.48 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.93 | 3.99 | 3.43 |
| RN hours per resident per day on the weekend | 0.45 | 0.67 | 0.48 |
| Nursing staff turnover (per year) | 45.7% | 40.4% | 45.3% |
| RN turnover (per year) | 47.4% | 40.5% | 42.5% |
| Administrators who left in the last year | 1.0 | 0.4 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 85 nursing homes: Complete Care.
Owners and managers Medicare lists (3)
| Name | Role | Share | Since |
|---|---|---|---|
| PC de Opcos LLC | Direct owner | 100% | June 1, 2021 |
| PC Wta Opco Holdco LLC | Indirect owner | — | June 1, 2021 |
| SMS 2021 Trust | Indirect owner | — | June 1, 2021 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 106 |
| Average residents per day | 93.9 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – limited liability company |
| Group or chain (affiliated entity) | Complete Care |
| First approved by Medicare/Medicaid | 1970-11-14 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 810 South Broom Street, Wilmington, DE 19805 |
| County | New Castle County |
| State | Delaware |
| Phone | (302) 652‑1181 |
| CMS Certification Number | 085013 |
| Name in Medicare records | COMPLETE CARE AT HILLSIDE LLC |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Regency Healthcare & Rehab Center0.8 mi · Wilmington, DE · 2 of 5 stars
- Excelcare at Wilmington LLC1.2 mi · Wilmington, DE · 3 of 5 stars
- Gilpin Hall1.3 mi · Wilmington, DE · 3 of 5 stars
- Kentmere Rehabilitation and Healthcare Center1.7 mi · Wilmington, DE · 3 of 5 stars
- Coral Springs Rehab & Healthcare3.3 mi · Wilmington, DE · 2 of 5 stars
Nearest hospital emergency rooms
- St Francis Hospital0.8 mi · Wilmington, DE · Acute Care Hospital
- Wilmington VA Medical Center1.8 mi · Wilmington, DE · Federal/VA Acute Care Hospital
- Nemours Children's Hospital, Delaware3.5 mi · Wilmington, DE · Children's Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13