Quick answers
- Where is Complete Care at Groton Regency?
- 1145 Poquonnock Rd, Groton, CT 06340, in Southeastern Ct County, Connecticut.
- What is the phone number of Complete Care at Groton Regency?
- (860) 446-9960, as listed by Medicare (CMS).
- What is the Medicare star rating of Complete Care at Groton Regency?
- Medicare overall rating: 5 out of 5 stars (CMS data updated 2026-10-01).
- Has Complete Care at Groton Regency been fined?
- Medicare lists no fines for Complete Care at Groton Regency.
- What did inspectors find at Complete Care at Groton Regency?
- In its last three inspection cycles (November 19, 2021 to January 29, 2026), Medicare lists 21 health citations; the most serious was level E. See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (November 19, 2021 to January 29, 2026), Complete Care at Groton Regency had 21 health citations; the most serious was level E (no actual harm, potential for more than minimal harm). Medicare lists no fines or payment denials for it in the last three years. Nurse staffing is 3.82 hours per resident per day; the Connecticut average is 3.90 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: January 29, 2026 — 8 health citations
Inspections in this cycle: November 14, 2025 (complaint investigation); January 29, 2026 (complaint investigation); January 29, 2026 (standard health inspection).
Show 8 citations (levels A to F, no actual harm)
F0584 Level E
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0600 Level D
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
F0657 Level D
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0887 Level D
“Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.”
F0550 Level D
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0658 Level D
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0641 Level B
“Ensure each resident receives an accurate assessment.”
Previous cycle: March 27, 2024 — 7 health citations
Inspections in this cycle: March 27, 2024 (standard health inspection); November 7, 2024 (complaint investigation).
Show 7 citations (levels A to F, no actual harm)
F0561 Level E
“Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.”
F0725 Level E
“Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0637 Level B
“Assess the resident when there is a significant change in condition”
F0842 Level B
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
Earlier cycle: November 19, 2021 — 6 health citations
Inspections in this cycle: November 19, 2021 (standard health inspection); May 29, 2024 (complaint investigation).
Show 6 citations (levels A to F, no actual harm)
F0584 Level E
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0657 Level E
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0600 Level D
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0692 Level D
“Provide enough food/fluids to maintain a resident's health.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (22)
K0363 Level E
“Install corridor and hallway doors that block smoke.”
K0761 Level E
“To conduct inspection, testing and maintenance of fire doors by qualified individuals.”
K0351 Level D
“Install an approved automatic sprinkler system.”
K0353 Level D
“Inspect, test, and maintain automatic sprinkler systems.”
K0920 Level D
“Ensure proper usage of power strips and extension cords.”
K0711 Level E
“Provide a written emergency evacuation plan.”
K0291 Level D
“Install emergency lighting that can last at least 1 1/2 hours.”
K0324 Level D
“Provide properly protected cooking facilities.”
K0363 Level D
“Install corridor and hallway doors that block smoke.”
K0923 Level D
“Have proper medical gas storage and administration areas.”
E0037 Level F
“Establish staff and initial training requirements.”
K0211 Level F
“Keep aisles, corridors, and exits free of obstruction in case of emergency.”
K0363 Level F
“Install corridor and hallway doors that block smoke.”
K0711 Level F
“Provide a written emergency evacuation plan.”
K0761 Level F
“To conduct inspection, testing and maintenance of fire doors by qualified individuals.”
K0914 Level F
“Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.”
K0324 Level E
“Provide properly protected cooking facilities.”
K0741 Level E
“Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.”
K0918 Level E
“Have generator or other power source capable of supplying service within 10 seconds.”
K0222 Level D
“Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.”
K0345 Level D
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0353 Level D
“Inspect, test, and maintain automatic sprinkler systems.”
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Connecticut | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.60 | 0.71 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.87 | 0.87 | 0.86 |
| Nurse aide hours per resident per day | 2.35 | 2.33 | 2.35 |
| Total nurse staff hours per resident per day | 3.82 | 3.90 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.48 | 3.48 | 3.43 |
| RN hours per resident per day on the weekend | 0.39 | 0.46 | 0.48 |
| Nursing staff turnover (per year) | 34.5% | 37.3% | 45.3% |
| RN turnover (per year) | 52.9% | 38.0% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.5 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 85 nursing homes: Complete Care.
Legal business name: Complete Care at Groton Regency LLC.
Owners and managers Medicare lists (3)
| Name | Role | Share | Since |
|---|---|---|---|
| PC Ct Opcos LLC | Direct owner | 100% | September 1, 2021 |
| PC Wta Opco Holdco LLC | Indirect owner | — | September 1, 2021 |
| SMS 2021 Trust | Indirect owner | — | September 1, 2021 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 162 |
| Average residents per day | 121.7 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – limited liability company |
| Group or chain (affiliated entity) | Complete Care |
| Legal business name | Complete Care at Groton Regency LLC |
| First approved by Medicare/Medicaid | 1976-07-26 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 1145 Poquonnock Rd, Groton, CT 06340 |
| County | Southeastern Ct County |
| State | Connecticut |
| Phone | (860) 446‑9960 |
| CMS Certification Number | 075270 |
| Name in Medicare records | COMPLETE CARE AT GROTON REGENCY |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Fairview2.7 mi · Groton, CT · 3 of 5 stars
- Beechwood Health & Rehabilitation Center3.4 mi · New London, CT · 4 of 5 stars
- Harbor Village North Health and Rehabilitation Center3.4 mi · New London, CT · 1 of 5 stars
- Mystic Healthcare & Rehabilitation Center, LLC3.7 mi · Mystic, CT · 1 of 5 stars
- Apple Rehab Mystic4.1 mi · Mystic, CT · 1 of 5 stars
Nearest hospital emergency rooms
- Lawrence & Memorial Hospital3.3 mi · New London, CT · Acute Care Hospital
- Westerly Hospital11 mi · Westerly, RI · Acute Care Hospital
- William W Backus Hospital14 mi · Norwich, CT · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13