Quick answers
- Where is Complete Care at Glendale?
- 4 Hazel Ave, Naugatuck, CT 06770, in Naugatuck Vly County, Connecticut.
- What is the phone number of Complete Care at Glendale?
- (203) 723-1456, as listed by Medicare (CMS).
- What is the Medicare star rating of Complete Care at Glendale?
- Medicare overall rating: 4 out of 5 stars (CMS data updated 2026-10-01).
- Has Complete Care at Glendale been fined?
- Medicare lists no fines for Complete Care at Glendale.
- What did inspectors find at Complete Care at Glendale?
- In its last three inspection cycles (August 31, 2021 to February 3, 2026), Medicare lists 31 health citations; the most serious was level J. 1 was level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (August 31, 2021 to February 3, 2026), Complete Care at Glendale had 31 health citations; the most serious was level J (immediate jeopardy to resident health or safety). 1 of them was level G or higher (actual harm or immediate jeopardy). Medicare lists no fines or payment denials for it in the last three years. Nurse staffing is 3.50 hours per resident per day; the Connecticut average is 3.90 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: January 14, 2026 — 12 health citations
Inspections in this cycle: January 14, 2026 (standard health inspection); February 3, 2026 (complaint investigation).
Show 12 citations (levels A to F, no actual harm)
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0628 Level D
“Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.”
F0657 Level D
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0658 Level D
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0697 Level D
“Provide safe, appropriate pain management for a resident who requires such services.”
F0756 Level D
“Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0925 Level D
“Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.”
Previous cycle: January 26, 2024 — 13 health citations
Inspections in this cycle: January 26, 2024 (standard health inspection); May 15, 2025 (complaint investigation).
Show 13 citations (levels A to F, no actual harm)
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0607 Level D
“Develop and implement policies and procedures to prevent abuse, neglect, and theft.”
F0644 Level D
“Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.”
F0645 Level D
“PASARR screening for Mental disorders or Intellectual Disabilities”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
F0711 Level D
“Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.”
F0756 Level D
“Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
Earlier cycle: August 31, 2021 — 6 health citations
Inspections in this cycle: August 31, 2021 (standard health inspection); January 4, 2024 (complaint investigation).
F0689 Level J
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
immediate jeopardy to resident health or safety; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 5 less serious citations (levels A to F)
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0695 Level E
“Provide safe and appropriate respiratory care for a resident when needed.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0908 Level E
“Keep all essential equipment working safely.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (8)
K0321 Level D
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
K0918 Level D
“Have generator or other power source capable of supplying service within 10 seconds.”
K0920 Level D
“Ensure proper usage of power strips and extension cords.”
E0037 Level F
“Establish staff and initial training requirements.”
K0711 Level F
“Provide a written emergency evacuation plan.”
K0353 Level E
“Inspect, test, and maintain automatic sprinkler systems.”
K0351 Level D
“Install an approved automatic sprinkler system.”
K0911 Level D
“Meet requirements for the installation and maintenance of electrical systems.”
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Connecticut | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.61 | 0.71 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.82 | 0.87 | 0.86 |
| Nurse aide hours per resident per day | 2.08 | 2.33 | 2.35 |
| Total nurse staff hours per resident per day | 3.50 | 3.90 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.19 | 3.48 | 3.43 |
| RN hours per resident per day on the weekend | 0.33 | 0.46 | 0.48 |
| Nursing staff turnover (per year) | 36.2% | 37.3% | 45.3% |
| RN turnover (per year) | 31.6% | 38.0% | 42.5% |
| Administrators who left in the last year | 2.0 | 0.5 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 85 nursing homes: Complete Care.
Legal business name: Complete Care at Glendale LLC.
Owners and managers Medicare lists (4)
| Name | Role | Share | Since |
|---|---|---|---|
| PC Ct Opcos LLC | Direct owner | 100% | September 1, 2021 |
| PC Wta Opco Holdco LLC | Indirect owner | — | September 1, 2021 |
| SMS 2021 Trust | Indirect owner | — | September 1, 2021 |
| Stein, Shalom | Indirect owner | NOT APPLICABLE | September 1, 2021 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 120 |
| Average residents per day | 112.9 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – corporation |
| Group or chain (affiliated entity) | Complete Care |
| Legal business name | Complete Care at Glendale LLC |
| First approved by Medicare/Medicaid | 1975-06-10 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 4 Hazel Ave, Naugatuck, CT 06770 |
| County | Naugatuck Vly County |
| State | Connecticut |
| Phone | (203) 723‑1456 |
| CMS Certification Number | 075240 |
| Name in Medicare records | COMPLETE CARE AT GLENDALE |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Beacon Brook Center for Health & Rehabilitation0.2 mi · Naugatuck, CT · 2 of 5 stars
- Shady Knoll Center for Health & Rehabilitation4.9 mi · Seymour, CT · 2 of 5 stars
- Cheshire House Health Care Facility & Rehab Center5.9 mi · Waterbury, CT · 2 of 5 stars
- Complete Care at Middlebury6.3 mi · Middlebury, CT · 5 of 5 stars
- Elim Park Baptist Home, Inc6.9 mi · Cheshire, CT · 5 of 5 stars
Nearest hospital emergency rooms
- Saint Mary's Hospital4.3 mi · Waterbury, CT · Acute Care Hospital
- Uconn Health Waterbury Hospital6.2 mi · Waterbury, CT · Acute Care Hospital
- Griffin Hospital10 mi · Derby, CT · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13