Quick answers
- Where is Colonial Health Services?
- 702 W Dolf St, Colby, WI 54421, in Clark County, Wisconsin.
- What is the phone number of Colonial Health Services?
- (715) 223-2352, as listed by Medicare (CMS).
- What is the Medicare star rating of Colonial Health Services?
- Medicare overall rating: 2 out of 5 stars (CMS data updated 2026-10-01).
- Has Colonial Health Services been fined?
- Medicare lists 1 fine totaling $22,191.
- What did inspectors find at Colonial Health Services?
- In its last three inspection cycles (March 14, 2024 to July 8, 2026), Medicare lists 22 health citations; the most serious was level J. 2 were level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (March 14, 2024 to July 8, 2026), Colonial Health Services had 22 health citations; the most serious was level J (immediate jeopardy to resident health or safety). 2 of them were level G or higher (actual harm or immediate jeopardy). It was fined $22,191 in total (1 fine, the latest on August 19, 2025). Nurse staffing is 3.68 hours per resident per day; the Wisconsin average is 4.25 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: July 8, 2026 — 12 health citations
Inspections in this cycle: July 8, 2026 (standard health inspection).
Show 12 citations (levels A to F, no actual harm)
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0628 Level E
“Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.”
F0645 Level D
“PASARR screening for Mental disorders or Intellectual Disabilities”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0692 Level D
“Provide enough food/fluids to maintain a resident's health.”
F0693 Level D
“Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
F0759 Level D
“Ensure medication error rates are not 5 percent or greater.”
F0760 Level D
“Ensure that residents are free from significant medication errors.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
Previous cycle: May 21, 2025 — 7 health citations
Inspections in this cycle: October 7, 2024 (complaint investigation); May 21, 2025 (standard health inspection); August 19, 2025 (complaint investigation).
F0580 Level J
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
immediate jeopardy to resident health or safety; isolated (a few residents) · Resident Rights Deficiencies
F0684 Level J
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
immediate jeopardy to resident health or safety; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 5 less serious citations (levels A to F)
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0759 Level D
“Ensure medication error rates are not 5 percent or greater.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
Earlier cycle: March 14, 2024 — 3 health citations
Inspections in this cycle: March 14, 2024 (standard health inspection).
Show 3 citations (levels A to F, no actual harm)
F0607 Level D
“Develop and implement policies and procedures to prevent abuse, neglect, and theft.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (7)
K0353 Level E
“Inspect, test, and maintain automatic sprinkler systems.”
K0374 Level F
“Install smoke barrier doors that can resist smoke for at least 20 minutes.”
K0321 Level D
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
K0353 Level C
“Inspect, test, and maintain automatic sprinkler systems.”
K0918 Level C
“Have generator or other power source capable of supplying service within 10 seconds.”
K0355 Level D
“Properly select, install, inspect, or maintain portable fire extinguishes.”
K0346 Level C
“Follow proper procedures when the fire alarm was out of service for more than 4 hours.”
Fines and payment denials
Total fines over about the last three years: $22,191 (1 fine). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| August 19, 2025 | Fine | $22,191 |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Wisconsin | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.79 | 0.98 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.61 | 0.65 | 0.86 |
| Nurse aide hours per resident per day | 2.28 | 2.61 | 2.35 |
| Total nurse staff hours per resident per day | 3.68 | 4.25 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.27 | 3.75 | 3.43 |
| RN hours per resident per day on the weekend | 0.57 | 0.66 | 0.48 |
| Nursing staff turnover (per year) | 51.6% | 46.7% | 45.3% |
| RN turnover (per year) | 30.0% | 40.1% | 42.5% |
| Administrators who left in the last year | 3.0 | 0.5 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 57 nursing homes: North Shore Healthcare.
Legal business name: NSH Colby LLC.
Owners and managers Medicare lists (8)
| Name | Role | Share | Since |
|---|---|---|---|
| Baumann, Troy | Direct owner | NOT APPLICABLE | February 1, 2025 |
| Hoehn, Jeffrey | Direct owner | NOT APPLICABLE | February 1, 2025 |
| Mills, David | Direct owner | NOT APPLICABLE | February 1, 2025 |
| Cibc Bank USA | Management company (operational or managerial control) | NOT APPLICABLE | February 1, 2025 |
| Cliftonlarsonallen | Management company (operational or managerial control) | NOT APPLICABLE | February 1, 2025 |
| Continuum Therapy Partners LLC | Management company (operational or managerial control) | NOT APPLICABLE | February 1, 2025 |
| North Shore Healthcare LLC | Management company (operational or managerial control) | NOT APPLICABLE | February 1, 2025 |
| Wipfli LLP | Management company (operational or managerial control) | NOT APPLICABLE | February 1, 2025 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 70 |
| Average residents per day | 55 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – limited liability company |
| Group or chain (affiliated entity) | North Shore Healthcare |
| Legal business name | NSH Colby LLC |
| First approved by Medicare/Medicaid | 1984-03-01 |
| Resident and family councils | None |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 702 W Dolf St, Colby, WI 54421 |
| County | Clark County |
| State | Wisconsin |
| Phone | (715) 223‑2352 |
| CMS Certification Number | 525350 |
| Name in Medicare records | COLONIAL HEALTH SERVICES |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Abbotsford Health Care Center1.9 mi · Abbotsford, WI · 1 of 5 stars
- Clark County Rehabilitation & Living Center11 mi · Owen, WI · 3 of 5 stars
- Aspirus Care & Rehab-Medford15 mi · Medford, WI · 5 of 5 stars
- Three Oaks Health Services17 mi · Marshfield, WI · 2 of 5 stars
- Norwood Health Center-Central18 mi · Marshfield, WI · 5 of 5 stars
Nearest hospital emergency rooms
- Aspirus Medford Hospital & Clinics, Inc15 mi · Medford, WI · Critical Access Hospital
- Marshfield Medical Center18 mi · Marshfield, WI · Acute Care Hospital
- Marshfield Medical Center - Neillsville28 mi · Neillsville, WI · Critical Access Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13