Quick answers
- Where is Chateau Living Center?
- 716 Village Road, Kenner, LA 70065, in Jefferson Parish, Louisiana.
- What is the phone number of Chateau Living Center?
- (504) 464-0604, as listed by Medicare (CMS).
- What is the Medicare star rating of Chateau Living Center?
- Medicare overall rating: 1 out of 5 stars (CMS data updated 2026-10-01).
- Has Chateau Living Center been fined?
- Medicare lists 1 fine totaling $93,873.
- What did inspectors find at Chateau Living Center?
- In its last three inspection cycles (July 24, 2024 to June 29, 2026), Medicare lists 47 health citations; the most serious was level K. 1 was level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (July 24, 2024 to June 29, 2026), Chateau Living Center had 47 health citations; the most serious was level K (immediate jeopardy to resident health or safety). 1 of them was level G or higher (actual harm or immediate jeopardy). It was fined $93,873 in total (1 fine, the latest on January 6, 2025). Nurse staffing is 2.99 hours per resident per day; the Louisiana average is 3.82 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: June 29, 2026 — 7 health citations
Inspections in this cycle: February 11, 2026 (complaint investigation); April 1, 2026 (complaint investigation); June 24, 2026 (complaint investigation); June 29, 2026 (complaint investigation); June 29, 2026 (standard health inspection).
Show 7 citations (levels A to F, no actual harm)
F0550 Level E
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0657 Level D
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0658 Level D
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0759 Level D
“Ensure medication error rates are not 5 percent or greater.”
F0550 Level D
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
Previous cycle: July 23, 2025 — 27 health citations
Inspections in this cycle: January 6, 2025 (complaint investigation); March 13, 2025 (complaint investigation); April 10, 2025 (complaint investigation); July 23, 2025 (standard health inspection); September 23, 2025 (complaint investigation).
F0689 Level K
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
immediate jeopardy to resident health or safety; pattern (some residents) · Quality of Life and Care Deficiencies
Show 26 less serious citations (levels A to F)
F0584 Level E
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0609 Level E
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0610 Level E
“Respond appropriately to all alleged violations.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0925 Level E
“Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.”
F0584 Level E
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0686 Level E
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0687 Level E
“Provide appropriate foot care.”
F0726 Level E
“Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0600 Level D
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
F0605 Level D
“Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
F0812 Level D
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0550 Level D
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0804 Level D
“Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.”
F0919 Level D
“Make sure that a working call system is available in each resident's bathroom and bathing area.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0726 Level D
“Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.”
F0732 Level B
“Post nurse staffing information every day.”
Earlier cycle: July 24, 2024 — 13 health citations
Inspections in this cycle: July 24, 2024 (complaint investigation); July 24, 2024 (standard health inspection); August 28, 2024 (complaint investigation).
Show 13 citations (levels A to F, no actual harm)
F0656 Level E
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0686 Level E
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0761 Level E
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0557 Level D
“Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0921 Level D
“Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.”
F0554 Level D
“Allow residents to self-administer drugs if determined clinically appropriate.”
F0584 Level D
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0645 Level D
“PASARR screening for Mental disorders or Intellectual Disabilities”
F0694 Level D
“Provide for the safe, appropriate administration of IV fluids for a resident when needed.”
F0812 Level D
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0640 Level B
“Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.”
F0641 Level B
“Ensure each resident receives an accurate assessment.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (2)
K0222 Level D
“Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.”
K0321 Level D
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
Fines and payment denials
Total fines over about the last three years: $93,873 (1 fine). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| January 6, 2025 | Fine | $93,873 |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Louisiana | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.12 | 0.31 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 1.32 | 1.18 | 0.86 |
| Nurse aide hours per resident per day | 1.56 | 2.32 | 2.35 |
| Total nurse staff hours per resident per day | 2.99 | 3.82 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 2.65 | 3.24 | 3.43 |
| RN hours per resident per day on the weekend | 0.18 | 0.21 | 0.48 |
| Nursing staff turnover (per year) | 45.6% | 47.1% | 45.3% |
| Administrators who left in the last year | 1.0 | 0.4 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 16 nursing homes: Plantation Management Company.
Legal business name: Chateau Living Center of Kenner, LLC.
Owners and managers Medicare lists (2)
| Name | Role | Share | Since |
|---|---|---|---|
| Highpoint Healthcare LLC | Direct owner | 50% | July 9, 2008 |
| Highpoint Healthcare LLC | Management company (operational or managerial control) | NOT APPLICABLE | July 9, 2008 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 215 |
| Average residents per day | 174.1 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – limited liability company |
| Group or chain (affiliated entity) | Plantation Management Company |
| Legal business name | Chateau Living Center of Kenner, LLC |
| First approved by Medicare/Medicaid | 1985-01-28 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 716 Village Road, Kenner, LA 70065 |
| Parish | Jefferson Parish |
| State | Louisiana |
| Phone | (504) 464‑0604 |
| CMS Certification Number | 195184 |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Waldon Health Care Center2.0 mi · Kenner, LA · 1 of 5 stars
- Metairie Health Care Center2.8 mi · Metairie, LA · 1 of 5 stars
- East Jefferson General Hospital - SNF4.6 mi · Metairie, LA · 5 of 5 stars
- Colonial Oaks Living Center4.7 mi · Metairie, LA · 2 of 5 stars
- John A. Stassi II Community Care Center5.3 mi · Metairie, LA · 4 of 5 stars
Nearest hospital emergency rooms
- Ochsner Medical Center-Kenner1.2 mi · Kenner, LA · Acute Care Hospital
- East Jefferson General Hospital4.6 mi · Metairie, LA · Acute Care Hospital
- Ochsner Medical Center Acute8.0 mi · New Orleans, LA · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13