Quick answers
- Where is Charter House Inc?
- 211 Northwest Second Street, Rochester, MN 55901, in Olmsted County, Minnesota.
- What is the phone number of Charter House Inc?
- (507) 266-7862, as listed by Medicare (CMS).
- What is the Medicare star rating of Charter House Inc?
- Medicare overall rating: 4 out of 5 stars (CMS data updated 2026-10-01).
- Has Charter House Inc been fined?
- Medicare lists 1 fine totaling $8,824.
- What did inspectors find at Charter House Inc?
- In its last three inspection cycles (November 16, 2023 to May 19, 2026), Medicare lists 10 health citations; the most serious was level G. 1 was level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (November 16, 2023 to May 19, 2026), Charter House Inc had 10 health citations; the most serious was level G (actual harm to residents). 1 of them was level G or higher (actual harm or immediate jeopardy). It was fined $8,824 in total (1 fine, the latest on February 12, 2024). Nurse staffing is 11.65 hours per resident per day; the Minnesota average is 4.27 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: December 31, 2025 — 1 health citation
Inspections in this cycle: December 31, 2025 (standard health inspection); May 19, 2026 (complaint investigation).
Show 1 citation (levels A to F, no actual harm)
F0755 Level E
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
Previous cycle: October 16, 2024 — 2 health citations
Inspections in this cycle: October 16, 2024 (standard health inspection).
Show 2 citations (levels A to F, no actual harm)
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0883 Level D
“Develop and implement policies and procedures for flu and pneumonia vaccinations.”
Earlier cycle: November 16, 2023 — 7 health citations
Inspections in this cycle: November 16, 2023 (standard health inspection); February 12, 2024 (complaint investigation); August 29, 2024 (complaint investigation).
F0689 Level G
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 6 less serious citations (levels A to F)
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0610 Level D
“Respond appropriately to all alleged violations.”
F0554 Level D
“Allow residents to self-administer drugs if determined clinically appropriate.”
F0604 Level D
“Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0607 Level C
“Develop and implement policies and procedures to prevent abuse, neglect, and theft.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (9)
K0353 Level F
“Inspect, test, and maintain automatic sprinkler systems.”
K0761 Level C
“To conduct inspection, testing and maintenance of fire doors by qualified individuals.”
K0914 Level C
“Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.”
K0345 Level C
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0353 Level C
“Inspect, test, and maintain automatic sprinkler systems.”
K0355 Level C
“Properly select, install, inspect, or maintain portable fire extinguishes.”
K0761 Level C
“To conduct inspection, testing and maintenance of fire doors by qualified individuals.”
K0914 Level C
“Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.”
K0918 Level C
“Have generator or other power source capable of supplying service within 10 seconds.”
Fines and payment denials
Total fines over about the last three years: $8,824 (1 fine). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| February 12, 2024 | Fine | $8,824 |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Minnesota | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 4.39 | 1.08 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 2.20 | 0.61 | 0.86 |
| Nurse aide hours per resident per day | 5.06 | 2.58 | 2.35 |
| Total nurse staff hours per resident per day | 11.65 | 4.27 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 9.38 | 3.73 | 3.43 |
| RN hours per resident per day on the weekend | 3.02 | 0.71 | 0.48 |
| Nursing staff turnover (per year) | 55.3% | 42.1% | 45.3% |
| RN turnover (per year) | 61.5% | 39.3% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.5 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Legal business name: Charterhouse Inc.
Owners and managers Medicare lists (2)
| Name | Role | Share | Since |
|---|---|---|---|
| Life Care Services LLC | Management company (operational or managerial control) | NOT APPLICABLE | February 1, 2025 |
| Mayo Clinic | Management company (operational or managerial control) | NOT APPLICABLE | July 1, 1981 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 32 |
| Average residents per day | 10.4 |
| Takes part in | Medicare |
| Ownership | Non-profit – corporation |
| Legal business name | Charterhouse Inc |
| First approved by Medicare/Medicaid | 1985-07-01 |
| Part of a continuing care retirement community | Yes |
| Resident and family councils | Resident and family councils |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 211 Northwest Second Street, Rochester, MN 55901 |
| County | Olmsted County |
| State | Minnesota |
| Phone | (507) 266‑7862 |
| CMS Certification Number | 245282 |
| Name in Medicare records | CHARTER HOUSE INC |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Samaritan Bethany Home on Eighth0.4 mi · Rochester, MN · 4 of 5 stars
- Rochester Restorative Care Center0.8 mi · Rochester, MN · 1 of 5 stars
- Edenbrook of Rochester1.8 mi · Rochester, MN · 2 of 5 stars
- Edenbrook Rochester West2.0 mi · Rochester, MN · 1 of 5 stars
- Madonna Towers of Rochester3.0 mi · Rochester, MN · 3 of 5 stars
Nearest hospital emergency rooms
- Mayo Clinic Hospital Rochester0.8 mi · Rochester, MN · Acute Care Hospital
- Olmsted Medical Center1.3 mi · Rochester, MN · Acute Care Hospital
- Mayo Clinic Health System - Lake City31 mi · Lake City, MN · Critical Access Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13