Quick answers
- Where is Casa Promesa?
- 308 East 175th Street, Bronx, NY 10457, in Bronx County, New York.
- What is the phone number of Casa Promesa?
- (718) 960-7603, as listed by Medicare (CMS).
- What is the Medicare star rating of Casa Promesa?
- Medicare overall rating: 3 out of 5 stars (CMS data updated 2026-10-01).
- Has Casa Promesa been fined?
- Medicare lists 1 fine totaling $8,281.
- What did inspectors find at Casa Promesa?
- In its last three inspection cycles (May 13, 2022 to May 28, 2025), Medicare lists 25 health citations; the most serious was level J. 1 was level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (May 13, 2022 to May 28, 2025), Casa Promesa had 25 health citations; the most serious was level J (immediate jeopardy to resident health or safety). 1 of them was level G or higher (actual harm or immediate jeopardy). It was fined $8,281 in total (1 fine, the latest on May 28, 2025). Nurse staffing is 3.79 hours per resident per day; the New York average is 3.69 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: December 9, 2024 — 8 health citations
Inspections in this cycle: December 9, 2024 (standard health inspection).
Show 8 citations (levels A to F, no actual harm)
F0657 Level E
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0761 Level E
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0561 Level D
“Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
F0882 Level D
“Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.”
F0641 Level C
“Ensure each resident receives an accurate assessment.”
F0582 Level B
“Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.”
Previous cycle: September 15, 2023 — 11 health citations
Inspections in this cycle: September 15, 2023 (standard health inspection); November 26, 2024 (complaint investigation); December 9, 2024 (complaint investigation); May 28, 2025 (complaint investigation).
F0689 Level J
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
immediate jeopardy to resident health or safety; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 10 less serious citations (levels A to F)
F0577 Level E
“Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.”
F0645 Level E
“PASARR screening for Mental disorders or Intellectual Disabilities”
F0689 Level E
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0725 Level E
“Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.”
F0919 Level E
“Make sure that a working call system is available in each resident's bathroom and bathing area.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0584 Level D
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0812 Level D
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0908 Level C
“Keep all essential equipment working safely.”
Earlier cycle: May 13, 2022 — 6 health citations
Inspections in this cycle: May 13, 2022 (standard health inspection).
Show 6 citations (levels A to F, no actual harm)
F0725 Level E
“Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0641 Level D
“Ensure each resident receives an accurate assessment.”
F0657 Level D
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0732 Level D
“Post nurse staffing information every day.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (16)
K0291 Level D
“Install emergency lighting that can last at least 1 1/2 hours.”
K0321 Level D
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
K0920 Level D
“Ensure proper usage of power strips and extension cords.”
K0918 Level F
“Have generator or other power source capable of supplying service within 10 seconds.”
K0353 Level E
“Inspect, test, and maintain automatic sprinkler systems.”
K0531 Level E
“Have elevators that firefighters can control in the event of a fire.”
E0001 Level C
“Establish an Emergency Preparedness Program (EP).”
K0345 Level C
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0761 Level C
“To conduct inspection, testing and maintenance of fire doors by qualified individuals.”
K0225 Level E
“Have stairways and smokeproof enclosures used as exits that meet safety requirements.”
K0353 Level E
“Inspect, test, and maintain automatic sprinkler systems.”
K0281 Level D
“Install proper backup exit lighting.”
K0351 Level D
“Install an approved automatic sprinkler system.”
E0006 Level C
“Conduct risk assessment and an All-Hazards approach.”
E0015 Level C
“Address subsistence needs for staff and patients.”
K0918 Level C
“Have generator or other power source capable of supplying service within 10 seconds.”
Fines and payment denials
Total fines over about the last three years: $8,281 (1 fine). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| May 28, 2025 | Fine | $8,281 |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | New York | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.40 | 0.73 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.98 | 0.76 | 0.86 |
| Nurse aide hours per resident per day | 2.41 | 2.20 | 2.35 |
| Total nurse staff hours per resident per day | 3.79 | 3.69 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.21 | 3.20 | 3.43 |
| RN hours per resident per day on the weekend | 0.24 | 0.49 | 0.48 |
| Nursing staff turnover (per year) | 42.9% | 40.3% | 45.3% |
| RN turnover (per year) | 45.5% | 39.6% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.5 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Legal business name: Promesa Residential Health Care Facility, Inc..
Owners and managers Medicare lists (1)
| Name | Role | Share | Since |
|---|---|---|---|
| Acacia Network Inc | Management company (operational or managerial control) | NOT APPLICABLE | May 21, 2009 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 108 |
| Average residents per day | 80.8 |
| Takes part in | Medicare and Medicaid |
| Ownership | Non-profit – corporation |
| Legal business name | Promesa Residential Health Care Facility, Inc. |
| First approved by Medicare/Medicaid | 1995-03-17 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 308 East 175th Street, Bronx, NY 10457 |
| County | Bronx County |
| State | New York |
| Phone | (718) 960‑7603 |
| CMS Certification Number | 335780 |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Bronx Gardens Rehabilitation and Nursing Center0.9 mi · Bronx, NY · 3 of 5 stars
- BronxCare Special Care Center1.0 mi · Bronx, NY · 4 of 5 stars
- Hope Center for HIV and Nursing Care1.1 mi · Bronx, NY · 1 of 5 stars
- Triboro Center for Rehabilitation and Nursing1.1 mi · Bronx, NY · 2 of 5 stars
- University Center for Rehabilitation and Nursing1.3 mi · Bronx, NY · 4 of 5 stars
Nearest hospital emergency rooms
- St Barnabas Hospital0.9 mi · Bronx, NY · Acute Care Hospital
- Bronxcare Hospital Center1.0 mi · Bronx, NY · Acute Care Hospital
- Bronx VA Medical Center1.6 mi · Bronx, NY · Federal/VA Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13