Quick answers
- Where is Carillon Inc?
- 1717 a Norfolk Ave, Lubbock, TX 79416, in Lubbock County, Texas.
- What is the phone number of Carillon Inc?
- (806) 281-6114, as listed by Medicare (CMS).
- What is the Medicare star rating of Carillon Inc?
- Medicare overall rating: 4 out of 5 stars (CMS data updated 2026-10-01).
- Has Carillon Inc been fined?
- Medicare lists 1 fine totaling $57,321.
- What did inspectors find at Carillon Inc?
- In its last three inspection cycles (January 27, 2024 to June 17, 2026), Medicare lists 19 health citations; the most serious was level K. 1 was level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (January 27, 2024 to June 17, 2026), Carillon Inc had 19 health citations; the most serious was level K (immediate jeopardy to resident health or safety). 1 of them was level G or higher (actual harm or immediate jeopardy). It was fined $57,321 in total (1 fine, the latest on January 27, 2024). Nurse staffing is 4.81 hours per resident per day; the Texas average is 3.42 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: June 17, 2026 — 7 health citations
Inspections in this cycle: June 17, 2026 (standard health inspection).
Show 7 citations (levels A to F, no actual harm)
F0585 Level E
“Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0814 Level E
“Dispose of garbage and refuse properly.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0578 Level D
“Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.”
F0640 Level D
“Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.”
F0759 Level D
“Ensure medication error rates are not 5 percent or greater.”
Previous cycle: April 25, 2025 — 7 health citations
Inspections in this cycle: October 25, 2024 (complaint investigation); February 28, 2025 (complaint investigation); April 25, 2025 (complaint investigation); April 25, 2025 (standard health inspection).
Show 7 citations (levels A to F, no actual harm)
F0585 Level E
“Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.”
F0812 Level D
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
Earlier cycle: March 21, 2024 — 5 health citations
Inspections in this cycle: January 27, 2024 (complaint investigation); March 21, 2024 (standard health inspection).
F0697 Level K
“Provide safe, appropriate pain management for a resident who requires such services.”
immediate jeopardy to resident health or safety; pattern (some residents) · Quality of Life and Care Deficiencies
Show 4 less serious citations (levels A to F)
F0609 Level E
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0610 Level E
“Respond appropriately to all alleged violations.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0758 Level D
“Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (8)
K0353 Level F
“Inspect, test, and maintain automatic sprinkler systems.”
K0222 Level E
“Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.”
K0511 Level E
“Have properly installed electrical wiring and gas equipment.”
K0351 Level D
“Install an approved automatic sprinkler system.”
K0222 Level E
“Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.”
K0341 Level E
“Install a fire alarm system that can be heard throughout the facility.”
K0363 Level E
“Install corridor and hallway doors that block smoke.”
K0918 Level F
“Have generator or other power source capable of supplying service within 10 seconds.”
Fines and payment denials
Total fines over about the last three years: $57,321 (1 fine). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| January 27, 2024 | Fine | $57,321 |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Texas | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.63 | 0.44 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 1.13 | 0.94 | 0.86 |
| Nurse aide hours per resident per day | 3.05 | 2.03 | 2.35 |
| Total nurse staff hours per resident per day | 4.81 | 3.42 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 4.41 | 2.99 | 3.43 |
| RN hours per resident per day on the weekend | 0.62 | 0.35 | 0.48 |
| Nursing staff turnover (per year) | 68.2% | 50.8% | 45.3% |
| RN turnover (per year) | 78.9% | 49.8% | 42.5% |
| Administrators who left in the last year | 1.0 | 0.6 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 43 nursing homes: Life Care Services.
Legal business name: Carillon, Inc..
Owners and managers Medicare lists (2)
| Name | Role | Share | Since |
|---|---|---|---|
| Carillon, Inc. | Direct owner | 100% | December 30, 2009 |
| Life Care Services LLC | Management company (operational or managerial control) | NOT APPLICABLE | February 3, 2003 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 100 |
| Average residents per day | 85.1 |
| Takes part in | Medicare |
| Ownership | Non-profit – corporation |
| Group or chain (affiliated entity) | Life Care Services |
| Legal business name | Carillon, Inc. |
| First approved by Medicare/Medicaid | 2003-12-17 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 1717 a Norfolk Ave, Lubbock, TX 79416 |
| County | Lubbock County |
| State | Texas |
| Phone | (806) 281‑6114 |
| CMS Certification Number | 675997 |
| Name in Medicare records | CARILLON INC |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Whisperwood Nursing & Rehabilitation Center0.2 mi · Lubbock, TX · 3 of 5 stars
- The Plaza at Lubbock1.2 mi · Lubbock, TX · 3 of 5 stars
- MI Casita Nursing and Rehabilitation1.7 mi · Lubbock, TX · 3 of 5 stars
- The Mildred & Shirley L. Garrison Geriatric Educat1.7 mi · Lubbock, TX · 1 of 5 stars
- Mesquite Post Acute Care1.8 mi · Lubbock, TX · 2 of 5 stars
Nearest hospital emergency rooms
- Lubbock Heart Hospital LP1.3 mi · Lubbock, TX · Acute Care Hospital
- Covenant Childrens Hospital2.0 mi · Lubbock, TX · Children's Hospital
- Covenant Medical Center2.3 mi · Lubbock, TX · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13