Quick answers
- Where is Carecore at Mentor?
- 8881 Schaefer St, Mentor, OH 44060, in Lake County, Ohio.
- What is the phone number of Carecore at Mentor?
- (440) 255-9309, as listed by Medicare (CMS).
- What is the Medicare star rating of Carecore at Mentor?
- Medicare overall rating: 1 out of 5 stars (CMS data updated 2026-10-01).
- Has Carecore at Mentor been fined?
- Medicare lists 1 fine totaling $35,457 and 1 payment denial.
- What did inspectors find at Carecore at Mentor?
- In its last three inspection cycles (March 7, 2019 to February 5, 2026), Medicare lists 32 health citations; the most serious was level G. 6 were level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (March 7, 2019 to February 5, 2026), Carecore at Mentor had 32 health citations; the most serious was level G (actual harm to residents). 6 of them were level G or higher (actual harm or immediate jeopardy). It was fined $35,457 in total (1 fine, the latest on April 19, 2024) and had 1 Medicare payment denial. Nurse staffing is 3.19 hours per resident per day; the Ohio average is 3.71 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: July 11, 2024 — 12 health citations
Inspections in this cycle: July 11, 2024 (standard health inspection); December 10, 2025 (complaint investigation); February 5, 2026 (complaint investigation).
F0684 Level G
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
F0686 Level G
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 10 less serious citations (levels A to F)
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0908 Level F
“Keep all essential equipment working safely.”
F0921 Level E
“Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.”
F0695 Level E
“Provide safe and appropriate respiratory care for a resident when needed.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0690 Level D
“Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.”
F0641 Level D
“Ensure each resident receives an accurate assessment.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0759 Level D
“Ensure medication error rates are not 5 percent or greater.”
Previous cycle: April 1, 2022 — 8 health citations
Inspections in this cycle: April 1, 2022 (standard health inspection).
Show 8 citations (levels A to F, no actual harm)
F0761 Level F
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0623 Level E
“Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.”
F0677 Level E
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0578 Level D
“Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.”
F0583 Level D
“Keep residents' personal and medical records private and confidential.”
F0758 Level D
“Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.”
F0606 Level C
“Not hire anyone with a finding of abuse, neglect, exploitation, or theft.”
Earlier cycle: March 7, 2019 — 12 health citations
Inspections in this cycle: March 7, 2019 (standard health inspection); January 3, 2024 (complaint investigation); April 19, 2024 (complaint investigation); May 10, 2024 (complaint investigation).
F0760 Level G
“Ensure that residents are free from significant medication errors.”
actual harm to residents; isolated (a few residents) · Pharmacy Service Deficiencies
F0684 Level G
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
F0692 Level G
“Provide enough food/fluids to maintain a resident's health.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
F0695 Level G
“Provide safe and appropriate respiratory care for a resident when needed.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 8 less serious citations (levels A to F)
F0880 Level F
“Provide and implement an infection prevention and control program.”
F0584 Level E
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0921 Level E
“Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0690 Level D
“Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.”
F0756 Level D
“Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.”
F0759 Level D
“Ensure medication error rates are not 5 percent or greater.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (17)
K0271 Level F
“Have exits that are accessible at all times.”
K0700 Level F
“Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.”
K0211 Level E
“Keep aisles, corridors, and exits free of obstruction in case of emergency.”
K0321 Level E
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
K0345 Level E
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0353 Level E
“Inspect, test, and maintain automatic sprinkler systems.”
K0741 Level E
“Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.”
K0912 Level E
“Have power receptacles that are properly grounded.”
K0521 Level E
“Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.”
K0223 Level E
“Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.”
K0372 Level E
“Ensure smoke barriers are constructed to a 1 hour fire resistance rating.”
K0741 Level E
“Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.”
K0913 Level E
“Ensure operating rooms are properly protected and written records are maintained and available for inspection.”
K0321 Level E
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
K0374 Level E
“Install smoke barrier doors that can resist smoke for at least 20 minutes.”
K0741 Level E
“Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.”
K0912 Level E
“Have power receptacles that are properly grounded.”
Fines and payment denials
Total fines over about the last three years: $35,457 (1 fine). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| April 19, 2024 | Fine | $35,457 |
| April 19, 2024 | Payment denial | from May 16, 2024, 41 days |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Ohio | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.42 | 0.64 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 1.12 | 0.95 | 0.86 |
| Nurse aide hours per resident per day | 1.66 | 2.12 | 2.35 |
| Total nurse staff hours per resident per day | 3.19 | 3.71 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 2.87 | 3.29 | 3.43 |
| RN hours per resident per day on the weekend | 0.20 | 0.43 | 0.48 |
| Nursing staff turnover (per year) | 77.2% | 49.0% | 45.3% |
| RN turnover (per year) | 70.0% | 44.4% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.6 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 12 nursing homes: Carecore Health.
Legal business name: Western Reserve Healthcare Co LLC.
Owners and managers Medicare lists (3)
| Name | Role | Share | Since |
|---|---|---|---|
| Western Reserve Healthcare Co LLC | Direct owner | 100% | January 1, 2023 |
| Hertanu, Chaim | Indirect owner | 100% | January 1, 2023 |
| Carecore Health LLC | Management company (operational or managerial control) | NOT APPLICABLE | January 1, 2023 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 124 |
| Average residents per day | 84.3 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – limited liability company |
| Group or chain (affiliated entity) | Carecore Health |
| Legal business name | Western Reserve Healthcare Co LLC |
| First approved by Medicare/Medicaid | 1995-07-24 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 8881 Schaefer St, Mentor, OH 44060 |
| County | Lake County |
| State | Ohio |
| Phone | (440) 255‑9309 |
| CMS Certification Number | 366015 |
| Name in Medicare records | CARECORE AT MENTOR |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Grand River Health & Rehab Center3.4 mi · Painesville, OH · 3 of 5 stars
- Heritage Healthcare of Painesville4.6 mi · Painesville, OH · 5 of 5 stars
- Concord Ridge Health and Rehabilitation5.0 mi · Mentor, OH · 5 of 5 stars
- Mentor Ridge Health and Rehabilitation5.1 mi · Mentor, OH · 5 of 5 stars
- Mentor Hills Post Acute5.5 mi · Mentor, OH · 2 of 5 stars
Nearest hospital emergency rooms
- Lake Health7.0 mi · Concord, OH · Acute Care Hospital
- Euclid Hospital13 mi · Euclid, OH · Acute Care Hospital
- Hillcrest Hospital15 mi · Mayfield Heights, OH · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13