Quick answers
- Where is Care One at Randolph?
- 49 Thomas Patten Drive, Randolph, MA 02368, in Norfolk County, Massachusetts.
- What is the phone number of Care One at Randolph?
- (781) 961-1160, as listed by Medicare (CMS).
- What is the Medicare star rating of Care One at Randolph?
- Medicare overall rating: 1 out of 5 stars (CMS data updated 2026-10-01).
- Has Care One at Randolph been fined?
- Medicare lists no fines for Care One at Randolph.
- What did inspectors find at Care One at Randolph?
- In its last three inspection cycles (May 24, 2023 to August 14, 2025), Medicare lists 60 health citations; the most serious was level G. 1 was level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (May 24, 2023 to August 14, 2025), Care One at Randolph had 60 health citations; the most serious was level G (actual harm to residents). 1 of them was level G or higher (actual harm or immediate jeopardy). Medicare lists no fines or payment denials for it in the last three years. Nurse staffing is 3.60 hours per resident per day; the Massachusetts average is 3.94 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: August 14, 2025 — 21 health citations
Inspections in this cycle: August 14, 2025 (standard health inspection).
Show 21 citations (levels A to F, no actual harm)
F0565 Level E
“Honor the resident's right to organize and participate in resident/family groups in the facility.”
F0580 Level E
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0645 Level E
“PASARR screening for Mental disorders or Intellectual Disabilities”
F0656 Level E
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0658 Level E
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0684 Level E
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0712 Level E
“Ensure that the resident and his/her doctor meet face-to-face at all required visits.”
F0761 Level E
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0883 Level E
“Develop and implement policies and procedures for flu and pneumonia vaccinations.”
F0550 Level D
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0552 Level D
“Ensure that residents are fully informed and understand their health status, care and treatments.”
F0585 Level D
“Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.”
F0605 Level D
“Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.”
F0687 Level D
“Provide appropriate foot care.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0740 Level D
“Ensure each resident must receive and the facility must provide necessary behavioral health care and services.”
F0756 Level D
“Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.”
F0773 Level D
“Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.”
F0628 Level B
“Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.”
Previous cycle: August 15, 2024 — 22 health citations
Inspections in this cycle: August 15, 2024 (standard health inspection); October 9, 2024 (complaint investigation); December 4, 2024 (complaint investigation); March 20, 2025 (complaint investigation); May 27, 2025 (complaint investigation).
Show 22 citations (levels A to F, no actual harm)
F0925 Level F
“Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.”
F0561 Level E
“Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.”
F0804 Level E
“Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.”
F0806 Level E
“Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0552 Level D
“Ensure that residents are fully informed and understand their health status, care and treatments.”
F0558 Level D
“Reasonably accommodate the needs and preferences of each resident.”
F0655 Level D
“Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0658 Level D
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0658 Level D
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0578 Level D
“Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0655 Level D
“Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted”
F0658 Level D
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0675 Level D
“Honor each resident's preferences, choices, values and beliefs.”
F0692 Level D
“Provide enough food/fluids to maintain a resident's health.”
Earlier cycle: May 24, 2023 — 17 health citations
Inspections in this cycle: May 24, 2023 (standard health inspection); May 29, 2024 (complaint investigation).
F0688 Level G
“Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 16 less serious citations (levels A to F)
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0804 Level E
“Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.”
F0761 Level E
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0804 Level E
“Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.”
F0658 Level D
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0552 Level D
“Ensure that residents are fully informed and understand their health status, care and treatments.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0658 Level D
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0690 Level D
“Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.”
F0693 Level D
“Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.”
F0694 Level D
“Provide for the safe, appropriate administration of IV fluids for a resident when needed.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
F0759 Level D
“Ensure medication error rates are not 5 percent or greater.”
F0760 Level D
“Ensure that residents are free from significant medication errors.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0908 Level D
“Keep all essential equipment working safely.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (19)
K0211 Level F
“Keep aisles, corridors, and exits free of obstruction in case of emergency.”
K0345 Level F
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0353 Level F
“Inspect, test, and maintain automatic sprinkler systems.”
K0711 Level F
“Provide a written emergency evacuation plan.”
K0324 Level D
“Provide properly protected cooking facilities.”
K0541 Level D
“Install properly constructed and protected linen or trash chutes.”
K0907 Level D
“Ensure medical gas and vacuum systems have documented maintenance programs.”
E0041 Level E
“Implement emergency and standby power systems.”
K0345 Level E
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0372 Level E
“Ensure smoke barriers are constructed to a 1 hour fire resistance rating.”
K0918 Level E
“Have generator or other power source capable of supplying service within 10 seconds.”
E0031 Level D
“Provide emergency officials' contact information.”
E0039 Level D
“Conduct testing and exercise requirements.”
K0511 Level D
“Have properly installed electrical wiring and gas equipment.”
K0541 Level D
“Install properly constructed and protected linen or trash chutes.”
K0916 Level D
“Have a battery powered remote alarm panel in a location accessible by operating personnel.”
K0372 Level E
“Ensure smoke barriers are constructed to a 1 hour fire resistance rating.”
K0352 Level D
“Properly install and monitor supervisory attachments on automatic sprinkler systems.”
K0374 Level D
“Install smoke barrier doors that can resist smoke for at least 20 minutes.”
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Massachusetts | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.42 | 0.66 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 1.23 | 0.97 | 0.86 |
| Nurse aide hours per resident per day | 1.96 | 2.31 | 2.35 |
| Total nurse staff hours per resident per day | 3.60 | 3.94 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.30 | 3.52 | 3.43 |
| RN hours per resident per day on the weekend | 0.20 | 0.46 | 0.48 |
| Nursing staff turnover (per year) | 27.5% | 37.6% | 45.3% |
| RN turnover (per year) | 45.0% | 42.7% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.4 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 37 nursing homes: Careone.
Legal business name: 49 Thomas Patten Drive Operating Company, LLC.
Owners and managers Medicare lists (5)
| Name | Role | Share | Since |
|---|---|---|---|
| Thci of Massachusetts, LLC | Direct owner | — | July 1, 2003 |
| Care Realty, LLC | Indirect owner | — | April 30, 2002 |
| Des-I 2016 Grat | Indirect owner | — | December 1, 2021 |
| Straus, Daniel | Indirect owner | — | July 1, 2003 |
| Healthbridge Management LLC | Management company (operational or managerial control) | NOT APPLICABLE | July 1, 2003 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 168 |
| Average residents per day | 135.8 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – limited liability company |
| Group or chain (affiliated entity) | Careone |
| Legal business name | 49 Thomas Patten Drive Operating Company, LLC |
| First approved by Medicare/Medicaid | 1989-06-01 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 49 Thomas Patten Drive, Randolph, MA 02368 |
| County | Norfolk County |
| State | Massachusetts |
| Phone | (781) 961‑1160 |
| CMS Certification Number | 225356 |
| Name in Medicare records | CARE ONE AT RANDOLPH |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Copley at Stoughton Nursing Care Center3.6 mi · Stoughton, MA · 4 of 5 stars
- The Center at Blue Hills3.6 mi · Stoughton, MA · 3 of 5 stars
- Affinity Healthcare3.8 mi · Braintree, MA · 2 of 5 stars
- The Guardian Center4.1 mi · Brockton, MA · 1 of 5 stars
- Alliance Health at Braintree4.2 mi · Braintree, MA · 5 of 5 stars
Nearest hospital emergency rooms
- Good Samaritan Medical Center4.3 mi · Brockton, MA · Acute Care Hospital
- South Shore Hospital5.5 mi · South Weymouth, MA · Acute Care Hospital
- Signature Healthcare Brockton Hospital6.2 mi · Brockton, MA · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13