Quick answers
- Where is Brendan House?
- 350 Conway Dr, Kalispell, MT 59901, in Flathead County, Montana.
- What is the phone number of Brendan House?
- (406) 751-6500, as listed by Medicare (CMS).
- What is the Medicare star rating of Brendan House?
- Medicare overall rating: 2 out of 5 stars (CMS data updated 2026-10-01).
- Has Brendan House been fined?
- Medicare lists 1 fine totaling $56,940.
- What did inspectors find at Brendan House?
- In its last three inspection cycles (August 29, 2024 to July 30, 2026), Medicare lists 31 health citations; the most serious was level G. 1 was level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (August 29, 2024 to July 30, 2026), Brendan House had 31 health citations; the most serious was level G (actual harm to residents). 1 of them was level G or higher (actual harm or immediate jeopardy). It was fined $56,940 in total (1 fine, the latest on July 17, 2025). Nurse staffing is 5.00 hours per resident per day; the Montana average is 4.02 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: July 30, 2026 — 7 health citations
Inspections in this cycle: July 30, 2026 (complaint investigation); July 30, 2026 (standard health inspection).
Show 7 citations (levels A to F, no actual harm)
F0880 Level F
“Provide and implement an infection prevention and control program.”
F0580 Level E
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0554 Level D
“Allow residents to self-administer drugs if determined clinically appropriate.”
F0600 Level D
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
F0641 Level D
“Ensure each resident receives an accurate assessment.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
Previous cycle: July 17, 2025 — 16 health citations
Inspections in this cycle: July 17, 2025 (complaint investigation); July 17, 2025 (standard health inspection).
F0692 Level G
“Provide enough food/fluids to maintain a resident's health.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 15 less serious citations (levels A to F)
F0554 Level E
“Allow residents to self-administer drugs if determined clinically appropriate.”
F0656 Level E
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0550 Level D
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0585 Level D
“Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.”
F0604 Level D
“Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.”
F0655 Level D
“Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted”
F0657 Level D
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0693 Level D
“Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0883 Level D
“Develop and implement policies and procedures for flu and pneumonia vaccinations.”
Earlier cycle: August 29, 2024 — 8 health citations
Inspections in this cycle: August 29, 2024 (complaint investigation); August 29, 2024 (standard health inspection).
Show 8 citations (levels A to F, no actual harm)
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0580 Level E
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0583 Level D
“Keep residents' personal and medical records private and confidential.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0610 Level D
“Respond appropriately to all alleged violations.”
F0692 Level D
“Provide enough food/fluids to maintain a resident's health.”
F0693 Level D
“Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (13)
K0712 Level F
“Have simulated fire drills held at unexpected times.”
K0918 Level F
“Have generator or other power source capable of supplying service within 10 seconds.”
K0353 Level E
“Inspect, test, and maintain automatic sprinkler systems.”
K0211 Level D
“Keep aisles, corridors, and exits free of obstruction in case of emergency.”
K0325 Level D
“Have properly installed hallway dispensers for alcohol-based hand rub.”
K0355 Level D
“Properly select, install, inspect, or maintain portable fire extinguishes.”
E0039 Level F
“Conduct testing and exercise requirements.”
K0300 Level E
“Meet other general requirements that are deficient.”
K0353 Level E
“Inspect, test, and maintain automatic sprinkler systems.”
K0211 Level D
“Keep aisles, corridors, and exits free of obstruction in case of emergency.”
K0222 Level D
“Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.”
K0293 Level D
“Have properly located and lighted "Exit" signs.”
K0300 Level D
“Meet other general requirements that are deficient.”
Fines and payment denials
Total fines over about the last three years: $56,940 (1 fine). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| July 17, 2025 | Fine | $56,940 |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Montana | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 1.34 | 0.92 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.65 | 0.54 | 0.86 |
| Nurse aide hours per resident per day | 3.01 | 2.56 | 2.35 |
| Total nurse staff hours per resident per day | 5.00 | 4.02 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 4.48 | 3.53 | 3.43 |
| RN hours per resident per day on the weekend | 1.00 | 0.65 | 0.48 |
| Nursing staff turnover (per year) | 57.5% | 54.6% | 45.3% |
| RN turnover (per year) | 65.9% | 48.9% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.3 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Legal business name: Northwest Horizons Inc.
Owners and managers Medicare lists (1)
| Name | Role | Share | Since |
|---|---|---|---|
| Mtwy Health | Direct owner | 100% | February 16, 1984 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 110 |
| Average residents per day | 94.4 |
| Takes part in | Medicare and Medicaid |
| Ownership | Non-profit – corporation |
| Legal business name | Northwest Horizons Inc |
| First approved by Medicare/Medicaid | 1985-04-17 |
| Located inside a hospital | Yes |
| Resident and family councils | Resident and family councils |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 350 Conway Dr, Kalispell, MT 59901 |
| County | Flathead County |
| State | Montana |
| Phone | (406) 751‑6500 |
| CMS Certification Number | 275109 |
| Name in Medicare records | BRENDAN HOUSE |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Kalispell Rehabilitation and Nursing LLC0.3 mi · Kalispell, MT · 1 of 5 stars
- Immanuel Skilled Care Center0.5 mi · Kalispell, MT · 5 of 5 stars
- Montana Veterans Home N H12 mi · Columbia Falls, MT · 3 of 5 stars
- Whitefish Care and Rehabilitation13 mi · Whitefish, MT
- Lakeview Rehabilitation and Nursing LLC15 mi · Bigfork, MT
Nearest hospital emergency rooms
- Logan Health Medical Center0.3 mi · Kalispell, MT · Acute Care Hospital
- Logan Health - Whitefish12 mi · Whitefish, MT · Critical Access Hospital
- Providence St Joseph Medical Center37 mi · Polson, MT · Critical Access Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13