Quick answers
- Where is Bentleys Extended Care?
- 3060 Ashby Road, Overland, MO 63114, in St. Louis County, Missouri.
- What is the phone number of Bentleys Extended Care?
- (314) 426-0433, as listed by Medicare (CMS).
- What is the Medicare star rating of Bentleys Extended Care?
- Medicare overall rating: 1 out of 5 stars (CMS data updated 2026-10-01).
- Has Bentleys Extended Care been fined?
- Medicare lists 3 fines totaling $116,689 and 1 payment denial.
- What did inspectors find at Bentleys Extended Care?
- In its last three inspection cycles (November 7, 2019 to May 20, 2026), Medicare lists 67 health citations; the most serious was level K. 10 were level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (November 7, 2019 to May 20, 2026), Bentleys Extended Care had 67 health citations; the most serious was level K (immediate jeopardy to resident health or safety). 10 of them were level G or higher (actual harm or immediate jeopardy). It was fined $116,689 in total (3 fines, the latest on April 30, 2026) and had 1 Medicare payment denial.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: October 24, 2024 — 31 health citations
Inspections in this cycle: October 24, 2024 (standard health inspection); December 10, 2025 (complaint investigation); February 25, 2026 (complaint investigation); April 30, 2026 (complaint investigation); May 20, 2026 (complaint investigation).
F0600 Level G
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
actual harm to residents; isolated (a few residents) · Freedom from Abuse, Neglect, and Exploitation Deficiencies
F0684 Level G
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
F0697 Level G
“Provide safe, appropriate pain management for a resident who requires such services.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
F0684 Level G
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 27 less serious citations (levels A to F)
F0851 Level F
“Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.”
F0728 Level E
“Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.”
F0689 Level E
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0550 Level E
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0656 Level E
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0689 Level E
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0727 Level E
“Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.”
F0755 Level E
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0761 Level E
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0883 Level E
“Develop and implement policies and procedures for flu and pneumonia vaccinations.”
F0887 Level E
“Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.”
F0947 Level E
“Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.”
F0760 Level D
“Ensure that residents are free from significant medication errors.”
F0697 Level D
“Provide safe, appropriate pain management for a resident who requires such services.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0623 Level D
“Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.”
F0625 Level D
“Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.”
F0641 Level D
“Ensure each resident receives an accurate assessment.”
F0657 Level D
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0678 Level D
“Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0687 Level D
“Provide appropriate foot care.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
F0728 Level D
“Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.”
F0758 Level D
“Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.”
Previous cycle: June 30, 2023 — 27 health citations
Inspections in this cycle: June 30, 2023 (standard health inspection); February 4, 2025 (complaint investigation); April 30, 2025 (complaint investigation).
F0656 Level K
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
immediate jeopardy to resident health or safety; pattern (some residents) · Resident Assessment and Care Planning Deficiencies
F0689 Level K
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
immediate jeopardy to resident health or safety; pattern (some residents) · Quality of Life and Care Deficiencies
F0700 Level K
“Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.”
immediate jeopardy to resident health or safety; pattern (some residents) · Quality of Life and Care Deficiencies
F0600 Level J
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
immediate jeopardy to resident health or safety; isolated (a few residents) · Freedom from Abuse, Neglect, and Exploitation Deficiencies
F0689 Level G
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
F0692 Level G
“Provide enough food/fluids to maintain a resident's health.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 21 less serious citations (levels A to F)
F0728 Level F
“Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.”
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0835 Level F
“Administer the facility in a manner that enables it to use its resources effectively and efficiently.”
F0838 Level F
“Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.”
F0867 Level F
“Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.”
F0880 Level F
“Provide and implement an infection prevention and control program.”
F0881 Level F
“Implement a program that monitors antibiotic use.”
F0882 Level F
“Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.”
F0568 Level E
“Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.”
F0640 Level E
“Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.”
F0641 Level E
“Ensure each resident receives an accurate assessment.”
F0761 Level E
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0790 Level D
“Provide routine and 24-hour emergency dental care for each resident.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0550 Level D
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0636 Level D
“Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.”
F0644 Level D
“Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.”
F0698 Level D
“Provide safe, appropriate dialysis care/services for a resident who requires such services.”
F0759 Level D
“Ensure medication error rates are not 5 percent or greater.”
F0760 Level D
“Ensure that residents are free from significant medication errors.”
Earlier cycle: November 7, 2019 — 9 health citations
Inspections in this cycle: November 7, 2019 (standard health inspection); July 3, 2024 (complaint investigation).
Show 9 citations (levels A to F, no actual harm)
F0727 Level F
“Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.”
F0582 Level E
“Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.”
F0730 Level E
“Observe each nurse aide's job performance and give regular training.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0756 Level D
“Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0849 Level D
“Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0577 Level C
“Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (21)
E0041 Level F
“Implement emergency and standby power systems.”
K0711 Level F
“Provide a written emergency evacuation plan.”
K0353 Level E
“Inspect, test, and maintain automatic sprinkler systems.”
K0355 Level E
“Properly select, install, inspect, or maintain portable fire extinguishes.”
K0923 Level E
“Have proper medical gas storage and administration areas.”
E0004 Level F
“Develop and maintain an Emergency Preparedness Program (EP).”
E0006 Level F
“Conduct risk assessment and an All-Hazards approach.”
E0030 Level F
“List the names and contact information of those in the facility.”
E0039 Level F
“Conduct testing and exercise requirements.”
K0345 Level F
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0712 Level F
“Have simulated fire drills held at unexpected times.”
K0918 Level F
“Have generator or other power source capable of supplying service within 10 seconds.”
K0920 Level F
“Ensure proper usage of power strips and extension cords.”
K0222 Level E
“Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.”
K0293 Level E
“Have properly located and lighted "Exit" signs.”
K0374 Level E
“Install smoke barrier doors that can resist smoke for at least 20 minutes.”
K0741 Level E
“Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.”
K0345 Level F
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0353 Level F
“Inspect, test, and maintain automatic sprinkler systems.”
K0741 Level E
“Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.”
K0919 Level E
“Meet requirements for the use of electrical equipment.”
Fines and payment denials
Total fines over about the last three years: $116,689 (3 fines). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| April 30, 2026 | Fine | $59,020 |
| December 10, 2025 | Fine | $28,700 |
| December 10, 2025 | Payment denial | from March 10, 2026, 5 days |
| February 4, 2025 | Fine | $28,969 |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Owners and operator
Legal business name: Ashby Road Inc.
Owners and managers Medicare lists (1)
| Name | Role | Share | Since |
|---|---|---|---|
| Bentley, David Joe | Direct owner | 100% | July 18, 2003 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 72 |
| Average residents per day | 52.2 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – corporation |
| Legal business name | Ashby Road Inc |
| First approved by Medicare/Medicaid | 2002-06-01 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 3060 Ashby Road, Overland, MO 63114 |
| County | St. Louis County |
| State | Missouri |
| Phone | (314) 426‑0433 |
| CMS Certification Number | 265732 |
| Name in Medicare records | BENTLEYS EXTENDED CARE |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- NHC Healthcare, Maryland Heights1.8 mi · Maryland Heights, MO · 4 of 5 stars
- St Johns Place2.1 mi · Saint Louis, MO · 2 of 5 stars
- River Crossing Rehab and Healthcare Center2.3 mi · Saint Louis, MO · 3 of 5 stars
- Stonebridge Maryland Heights2.7 mi · Maryland Heights, MO · 2 of 5 stars
- Parkwood Skilled Nursing and Rehabilitation Center3.0 mi · Maryland Heights, MO · 1 of 5 stars
Nearest hospital emergency rooms
- SSM Health Depaul Hospital St Louis3.7 mi · Bridgeton, MO · Acute Care Hospital
- Barnes-Jewish West County Hospital4.9 mi · Creve Coeur, MO · Acute Care Hospital
- Mercy Hospital St Louis5.2 mi · Saint Louis, MO · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13