Quick answers
- Where is Avenue at Wooster?
- 1700 East Smithville Western Road, Wooster, OH 44691, in Wayne County, Ohio.
- What is the phone number of Avenue at Wooster?
- (330) 601-1001, as listed by Medicare (CMS).
- What is the Medicare star rating of Avenue at Wooster?
- Medicare overall rating: 3 out of 5 stars (CMS data updated 2026-10-01).
- Has Avenue at Wooster been fined?
- Medicare lists no fines for Avenue at Wooster.
- What did inspectors find at Avenue at Wooster?
- In its last three inspection cycles (February 20, 2020 to August 18, 2026), Medicare lists 35 health citations; the most serious was level G. 1 was level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (February 20, 2020 to August 18, 2026), Avenue at Wooster had 35 health citations; the most serious was level G (actual harm to residents). 1 of them was level G or higher (actual harm or immediate jeopardy). Medicare lists no fines or payment denials for it in the last three years. Nurse staffing is 3.19 hours per resident per day; the Ohio average is 3.71 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: March 20, 2025 — 16 health citations
Inspections in this cycle: March 20, 2025 (standard health inspection); March 5, 2026 (complaint investigation); May 19, 2026 (complaint investigation); August 18, 2026 (complaint investigation).
Show 16 citations (levels A to F, no actual harm)
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0580 Level E
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0755 Level E
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0758 Level E
“Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0610 Level D
“Respond appropriately to all alleged violations.”
F0676 Level D
“Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0698 Level D
“Provide safe, appropriate dialysis care/services for a resident who requires such services.”
F0810 Level D
“Provide special eating equipment and utensils for residents who need them and appropriate assistance.”
F0881 Level D
“Implement a program that monitors antibiotic use.”
Previous cycle: December 27, 2022 — 10 health citations
Inspections in this cycle: December 27, 2022 (standard health inspection); October 22, 2024 (complaint investigation); March 20, 2025 (complaint investigation).
F0686 Level G
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 9 less serious citations (levels A to F)
F0804 Level F
“Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.”
F0880 Level F
“Provide and implement an infection prevention and control program.”
F0602 Level E
“Protect each resident from the wrongful use of the resident's belongings or money.”
F0607 Level E
“Develop and implement policies and procedures to prevent abuse, neglect, and theft.”
F0761 Level E
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0800 Level E
“Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0809 Level D
“Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.”
Earlier cycle: February 20, 2020 — 9 health citations
Inspections in this cycle: February 20, 2020 (standard health inspection); March 14, 2024 (complaint investigation); May 23, 2024 (complaint investigation).
Show 9 citations (levels A to F, no actual harm)
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0803 Level E
“Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.”
F0692 Level D
“Provide enough food/fluids to maintain a resident's health.”
F0773 Level D
“Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.”
F0693 Level D
“Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0805 Level D
“Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.”
F0921 Level D
“Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (8)
K0345 Level F
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0351 Level F
“Install an approved automatic sprinkler system.”
K0372 Level F
“Ensure smoke barriers are constructed to a 1 hour fire resistance rating.”
K0161 Level E
“Use approved construction type or materials.”
K0222 Level F
“Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.”
K0324 Level F
“Provide properly protected cooking facilities.”
E0024 Level C
“Establish policies and procedures for volunteers.”
E0034 Level C
“Provide a means of sharing information on occupancy/needs.”
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Ohio | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.35 | 0.64 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 1.12 | 0.95 | 0.86 |
| Nurse aide hours per resident per day | 1.72 | 2.12 | 2.35 |
| Total nurse staff hours per resident per day | 3.19 | 3.71 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 2.72 | 3.29 | 3.43 |
| RN hours per resident per day on the weekend | 0.26 | 0.43 | 0.48 |
| Nursing staff turnover (per year) | 40.0% | 49.0% | 45.3% |
| RN turnover (per year) | 30.0% | 44.4% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.6 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 11 nursing homes: Progressive Quality Care.
Legal business name: Progressive Wooster LLC.
Owners and managers Medicare lists (6)
| Name | Role | Share | Since |
|---|---|---|---|
| Flank, Eitan | Direct owner | 20% | June 10, 2022 |
| Flank, Liat | Direct owner | 20% | June 10, 2022 |
| Flank, Matan | Direct owner | 20% | June 10, 2022 |
| Flank, Shaul | Direct owner | 20% | June 10, 2022 |
| Sausen, Joel | Direct owner | 20% | June 10, 2022 |
| Progressive Quality Care Inc | Management company (operational or managerial control) | NOT APPLICABLE | January 1, 2018 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 82 |
| Average residents per day | 77.7 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – corporation |
| Group or chain (affiliated entity) | Progressive Quality Care |
| Legal business name | Progressive Wooster LLC |
| First approved by Medicare/Medicaid | 2018-04-06 |
| Resident and family councils | None |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 1700 East Smithville Western Road, Wooster, OH 44691 |
| County | Wayne County |
| State | Ohio |
| Phone | (330) 601‑1001 |
| CMS Certification Number | 366463 |
| Name in Medicare records | AVENUE AT WOOSTER |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Smithville Western Care Center1.6 mi · Wooster, OH · 2 of 5 stars
- Wooster Community Hospital SNF2.6 mi · Wooster, OH · 5 of 5 stars
- West View Healthy Living3.3 mi · Wooster, OH · 4 of 5 stars
- Glendora Health Care Center3.8 mi · Wooster, OH · 2 of 5 stars
- Wayne County Care Center5.2 mi · Wooster, OH · 5 of 5 stars
Nearest hospital emergency rooms
- Wooster Community Hospital2.6 mi · Wooster, OH · Acute Care Hospital
- Aultman Orrville Hospital8.7 mi · Orrville, OH · Critical Access Hospital
- Lodi Community Hospital13 mi · Lodi, OH · Critical Access Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13