Quick answers
- Where is Ashford Hall?
- 2021 Shoaf Dr, Irving, TX 75061, in Dallas County, Texas.
- What is the phone number of Ashford Hall?
- (972) 579-1919, as listed by Medicare (CMS).
- What is the Medicare star rating of Ashford Hall?
- Medicare overall rating: 1 out of 5 stars (CMS data updated 2026-10-01).
- Has Ashford Hall been fined?
- Medicare lists 4 fines totaling $295,678.
- What did inspectors find at Ashford Hall?
- In its last three inspection cycles (November 17, 2023 to April 9, 2026), Medicare lists 32 health citations; the most serious was level K. 6 were level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (November 17, 2023 to April 9, 2026), Ashford Hall had 32 health citations; the most serious was level K (immediate jeopardy to resident health or safety). 6 of them were level G or higher (actual harm or immediate jeopardy). It was fined $295,678 in total (4 fines, the latest on March 4, 2026). Nurse staffing is 3.99 hours per resident per day; the Texas average is 3.42 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: April 9, 2026 — 9 health citations
Inspections in this cycle: December 17, 2025 (complaint investigation); March 4, 2026 (complaint investigation); March 24, 2026 (complaint investigation); April 9, 2026 (standard health inspection).
F0600 Level G
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
actual harm to residents; isolated (a few residents) · Freedom from Abuse, Neglect, and Exploitation Deficiencies
Show 8 less serious citations (levels A to F)
F0689 Level E
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0656 Level E
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0600 Level E
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
F0641 Level D
“Ensure each resident receives an accurate assessment.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0607 Level D
“Develop and implement policies and procedures to prevent abuse, neglect, and theft.”
Previous cycle: January 24, 2025 — 9 health citations
Inspections in this cycle: January 13, 2025 (complaint investigation); January 24, 2025 (standard health inspection).
Show 9 citations (levels A to F, no actual harm)
F0755 Level E
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0582 Level D
“Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.”
F0691 Level D
“Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.”
F0693 Level D
“Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.”
F0726 Level D
“Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0583 Level D
“Keep residents' personal and medical records private and confidential.”
F0603 Level D
“Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
Earlier cycle: December 1, 2023 — 14 health citations
Inspections in this cycle: November 17, 2023 (complaint investigation); December 1, 2023 (complaint investigation); December 1, 2023 (standard health inspection); March 22, 2024 (complaint investigation); April 4, 2024 (complaint investigation); April 17, 2024 (complaint investigation); July 2, 2024 (complaint investigation); August 10, 2024 (complaint investigation); September 24, 2024 (complaint investigation).
F0684 Level K
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
immediate jeopardy to resident health or safety; pattern (some residents) · Quality of Life and Care Deficiencies
F0684 Level K
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
immediate jeopardy to resident health or safety; pattern (some residents) · Quality of Life and Care Deficiencies
F0689 Level K
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
immediate jeopardy to resident health or safety; pattern (some residents) · Quality of Life and Care Deficiencies
F0600 Level K
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
immediate jeopardy to resident health or safety; pattern (some residents) · Freedom from Abuse, Neglect, and Exploitation Deficiencies
F0686 Level K
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
immediate jeopardy to resident health or safety; pattern (some residents) · Quality of Life and Care Deficiencies
Show 9 less serious citations (levels A to F)
F0677 Level E
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0622 Level D
“Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.”
F0583 Level D
“Keep residents' personal and medical records private and confidential.”
F0693 Level D
“Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0660 Level D
“Plan the resident's discharge to meet the resident's goals and needs.”
F0760 Level D
“Ensure that residents are free from significant medication errors.”
F0732 Level D
“Post nurse staffing information every day.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (28)
K0324 Level F
“Provide properly protected cooking facilities.”
K0761 Level F
“To conduct inspection, testing and maintenance of fire doors by qualified individuals.”
K0351 Level E
“Install an approved automatic sprinkler system.”
K0372 Level E
“Ensure smoke barriers are constructed to a 1 hour fire resistance rating.”
K0291 Level D
“Install emergency lighting that can last at least 1 1/2 hours.”
E0006 Level F
“Conduct risk assessment and an All-Hazards approach.”
E0023 Level F
“Establish policies and procedures for medical documentation.”
E0030 Level F
“List the names and contact information of those in the facility.”
K0324 Level F
“Provide properly protected cooking facilities.”
K0355 Level F
“Properly select, install, inspect, or maintain portable fire extinguishes.”
K0923 Level F
“Have proper medical gas storage and administration areas.”
K0211 Level E
“Keep aisles, corridors, and exits free of obstruction in case of emergency.”
K0321 Level E
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
K0363 Level E
“Install corridor and hallway doors that block smoke.”
K0374 Level E
“Install smoke barrier doors that can resist smoke for at least 20 minutes.”
K0917 Level E
“Ensure electrical receptacles or cover plates have distinctive color or marking.”
K0920 Level E
“Ensure proper usage of power strips and extension cords.”
K0325 Level D
“Have properly installed hallway dispensers for alcohol-based hand rub.”
K0353 Level D
“Inspect, test, and maintain automatic sprinkler systems.”
K0511 Level D
“Have properly installed electrical wiring and gas equipment.”
K0321 Level F
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
K0324 Level F
“Provide properly protected cooking facilities.”
K0345 Level F
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0372 Level F
“Ensure smoke barriers are constructed to a 1 hour fire resistance rating.”
K0325 Level E
“Have properly installed hallway dispensers for alcohol-based hand rub.”
K0741 Level E
“Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.”
K0211 Level D
“Keep aisles, corridors, and exits free of obstruction in case of emergency.”
K0363 Level D
“Install corridor and hallway doors that block smoke.”
Fines and payment denials
Total fines over about the last three years: $295,678 (4 fines). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| March 4, 2026 | Fine | $10,358 |
| September 24, 2024 | Fine | $6,144 |
| August 10, 2024 | Fine | $22,391 |
| March 22, 2024 | Fine | $256,785 |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Texas | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.94 | 0.44 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.60 | 0.94 | 0.86 |
| Nurse aide hours per resident per day | 2.45 | 2.03 | 2.35 |
| Total nurse staff hours per resident per day | 3.99 | 3.42 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.59 | 2.99 | 3.43 |
| RN hours per resident per day on the weekend | 1.07 | 0.35 | 0.48 |
| Nursing staff turnover (per year) | 78.2% | 50.8% | 45.3% |
| RN turnover (per year) | 75.9% | 49.8% | 42.5% |
| Administrators who left in the last year | 1.0 | 0.6 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Legal business name: Ashford Hall Inc.
Owners and managers Medicare lists (7)
| Name | Role | Share | Since |
|---|---|---|---|
| Lion Health Centers, Inc. | Direct owner | 100% | September 1, 2019 |
| Camas Investment Trust | Indirect owner | — | August 23, 2007 |
| Lehi Investments Trust | Indirect owner | — | August 23, 2007 |
| Lion Group of Companies, Inc | Indirect owner | — | May 1, 2000 |
| Preferred Property Investments, LLC | Indirect owner | — | December 1, 1995 |
| Lee, Darren | Indirect owner | — | September 1, 2019 |
| Lee, Michael | Indirect owner | — | September 1, 2019 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 206 |
| Average residents per day | 110.7 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – corporation |
| Legal business name | Ashford Hall Inc |
| First approved by Medicare/Medicaid | 1988-05-26 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 2021 Shoaf Dr, Irving, TX 75061 |
| County | Dallas County |
| State | Texas |
| Phone | (972) 579‑1919 |
| CMS Certification Number | 455748 |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Avir at Irving1.1 mi · Irving, TX · 5 of 5 stars
- The Villages on MacArthur1.4 mi · Irving, TX · 3 of 5 stars
- Avante Rehabilitation Center1.4 mi · Irving, TX · 3 of 5 stars
- The Eden of Las Colinas2.1 mi · Irving, TX · 2 of 5 stars
- Las Brisas Rehabilitation and Wellness Center3.5 mi · Irving, TX · 2 of 5 stars
Nearest hospital emergency rooms
- Baylor Scott & White Medical Center at Irving1.3 mi · Irving, TX · Acute Care Hospital
- Medical City Las Colinas4.7 mi · Irving, TX · Acute Care Hospital
- UT of Texas Southwestern University Hospital - William P. Clements Jr.5.9 mi · Dallas, TX · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13