Quick answers
- Where is Baystate Hospice?
- 30 Capital Dr, Suite a, West Springfield, MA 01089, in Hampden County, Massachusetts.
- What is the phone number of Baystate Hospice?
- (413) 794-6411, as listed by Medicare (CMS).
- What is the Medicare star rating of Baystate Hospice?
- Family survey rating: 3 out of 5 stars (CMS data updated 2026-08-19).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Family survey and quality measures
| Family caregivers who would definitely recommend it Share of family caregivers who answered “definitely yes”. | 83% |
|---|---|
| Rated it 9 or 10 out of 10 Higher is better. | 82% |
| Hospice Care Index Combines 10 indicators from Medicare claims, for example nurse visits in the last days of life. Higher is better. | 10 of 10 |
| Complete assessment at admission Patients whose pain, breathing, other symptoms and wishes for care were all checked when hospice care began. Higher is better. | 93.48% |
Survey period: 10/01/2023-09/30/2025. Quality measure period: 01/01/2023 - 12/31/2024.
Key facts
| Type | Hospice |
|---|---|
| Ownership | Non-profit |
| Medicare certification date | 1988-09-21 |
| Address | 30 Capital Dr, Suite a, West Springfield, MA 01089 Office address: care is given where the patient lives. |
| County | Hampden County |
| State | Massachusetts |
| Phone | (413) 794‑6411 |
| CMS Certification Number | 221521 |
| Name in Medicare records | BAYSTATE HOSPICE |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any hospice, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the hospice certified by Medicare, and does it serve the area where the patient lives (home, nursing home or assisted living)?
- How quickly can care start, and how often will a nurse and an aide visit?
- Who answers the phone at night and on weekends, and how fast can a nurse come to the home?
- How does the team manage pain and other symptoms? Which medicines, equipment and supplies are included?
- Does the hospice offer short inpatient stays or respite care to give family caregivers a break? Where?
- Can the patient keep their own doctor? Who leads the care plan, and how is the family included?
- What support is offered for the family: social worker, chaplain, volunteers, grief support after a death?
- Are there staff or interpreters who speak your language?
- Are there any costs you would pay? Ask for the answer in writing.
Other hospice providers nearby
By straight-line distance (not driving distance).
- Hospice Services of Western & Central Mass4.1 mi · Feeding Hills, MA
- Harmony Hospice LLC5.6 mi · Chicopee, MA
- Hospice Life Care6.0 mi · Holyoke, MA · 4 of 5 stars
- Legacy Lifecare Home Health and Hospice Care- West7.1 mi · Longmeadow, MA · 5 of 5 stars
- Beacon Hospice, An Amyedisys Company7.4 mi · Springfield, MA · 3 of 5 stars
Nearest hospital emergency rooms
- Baystate Medical Center2.4 mi · Springfield, MA · Acute Care Hospital
- Mercy Medical Center2.9 mi · Springfield, MA · Acute Care Hospital
- Holyoke Medical Center5.2 mi · Holyoke, MA · Acute Care Hospital
Sources
- Hospice - General Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-08-19, retrieved 2026-11-13
- Hospice - Provider Data — CMS, data updated 2026-08-07, retrieved 2026-11-13
- Hospice care - Provider CAHPS Hospice Survey Data — CMS, data updated 2026-08-07, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- U.S. Census Bureau ZIP code areas (Gazetteer) — approximate position (center of the ZIP code area) used for distances